Sr. Operations Manager – Rating and Forms

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Senior Operations Manager, Rating & Forms - Embrace Pet Insurance

This is a hybrid role based in our Cleveland, OH office.

About Embrace

At Embrace Pet Insurance, we're dedicated to helping pet parents provide the best possible care for their pets. Through innovative insurance solutions, technology-enabled services, and a customer-first mindset, we help families protect the health and well-being of their furry companions. As part of a growing and evolving organization, we are committed to operational excellence, continuous improvement, and delivering an exceptional experience for our customers and partners.

Job Summary

Embrace is seeking a Senior Operations Manager, Rating & Forms to lead the implementation, governance, and optimization of rating algorithms and insurance forms. This role serves as a critical bridge between underwriting, actuarial, compliance, operations, product, and technology teams to ensure rating and forms changes are implemented accurately, efficiently, and in compliance with regulatory requirements.

This leader will oversee the rating engine configuration and deployment processes, drive operational improvements, establish governance frameworks, and support transformational initiatives that enhance scalability, accuracy, and speed to market. The ideal candidate combines deep insurance operations expertise with strong leadership, project management, and cross-functional influencing skills.

Job Responsibilities

• Rating & Forms Operations
• Lead the implementation and maintenance of rating algorithms, business rules, and insurance forms.
• Oversee configuration, testing, deployment, and validation activities to ensure accurate production implementation.
• Partner with underwriting, actuarial, product, and technology teams to translate business requirements into operational solutions.

Governance, Compliance & Risk Management

• Ensure rating and forms changes comply with regulatory requirements, company standards, and governance protocols.
• Maintain documentation, testing, controls, and audit processes that support operational accuracy and risk management.
• Collaborate with compliance, legal, and business stakeholders to support filings, approvals, and implementation activities.

Strategic Leadership & Continuous Improvement

• Drive process improvement, automation, and operational efficiency initiatives across the rating and forms ecosystem.
• Lead cross-functional projects that improve scalability, speed to market, and overall business performance.
• Provide strategic recommendations regarding process optimization, systems capabilities, and future-state operations.

Team Leadership & Development

• Lead, develop, and mentor team members while fostering a culture of accountability and continuous improvement.
• Establish performance expectations, prioritize work, and ensure successful delivery of key initiatives.
• Promote collaboration across departments and support organizational capability building.

Qualifications

Required:

• Bachelor’s degree in Business, Insurance, Technology, Engineering, or a related field.
• 6+ years of experience in insurance operations, underwriting operations, product implementation, systems strategy, or business transformation.
• Demonstrated success leading cross-functional initiatives, improving processes, and managing stakeholder relationships.

Preferred

• Experience working with rating engines, business rules platforms, or insurance administration systems.
• Knowledge of insurance regulatory requirements, filings, forms management, and governance practices.
• Experience within pet insurance, P&C insurance, or other regulated insurance environments.
• Experience with the Inrule rule engine.

Key Competencies

• Insurance Rating & Forms Expertise
• Regulatory Compliance & Governance
• Process Improvement & Operational Excellence
• Cross-Functional Leadership & Influence
• Strategic Thinking & Change Management
• Team Leadership & Talent Development

Compensation

Base pay range: $ 112,522 – $ 140,653 per year. This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications.

This position is eligible for an annual bonus.

Base pay is one part of a total rewards package that includes the benefits listed below.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

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