Sr Portfolio Manager

Accountabilities:

Program and Delivery Management
Provide executive oversight of programs, projects, and task orders within the assigned customer portfolio.
Ensure all engagements are delivered on schedule, within budget, and in accordance with contractual obligations and customer expectations.
Develop and monitor project plans, milestones, staffing requirements, dependencies, risks, and corrective actions.
Ensure contractual deliverables meet quality standards and are submitted accurately and on time.
Identify and escalate delivery, staffing, financial, and customer-related risks, driving issues through resolution.
Maintain strong customer relationships and serve as the primary escalation point for program delivery matters.
Capture program achievements, performance metrics, and success stories to support business development activities.
Personnel Management and Supervision
Provide first-line supervision, daily guidance, coaching, and performance management for assigned employees.
Establish clear performance expectations and align individual objectives with project, account, customer, and organizational goals.
Conduct regular one-on-one meetings to discuss performance, workload, professional development, engagement, and employee concerns.
Complete performance evaluations and provide constructive feedback, recognition, and development recommendations.
Identify opportunities for employee growth through training, certifications, professional development, and career advancement.
Address performance and conduct issues in coordination with Human Resources and delivery leadership.
Review and approve timecards, leave requests, and other personnel actions in accordance with company policies and contractual requirements.
Monitor employee utilization, workload, availability, and assignments to ensure effective resource deployment.
Support employee retention by proactively addressing engagement, career development, workload, and assignment concerns.
Participate in recruitment, interviewing, hiring, onboarding, promotions, resource assignments, and offboarding activities.
Maintain regular communication with remote employees and personnel working at customer locations to promote engagement and organizational alignment.
Coordinate staffing transitions and succession planning to maintain continuity of service delivery.
Account Growth and Business Development
Develop and execute strategic account growth plans for assigned customer groups.
Identify opportunities to expand existing programs through additional scopes of work, task orders, contract vehicles, and adjacent customer requirements.
Establish and monitor account-level targets for revenue, backlog, funded work, and workforce growth.
Collaborate with business development and capture teams to identify, qualify, shape, and pursue new business opportunities.
Maintain awareness of customer priorities, budgets, acquisition strategies, upcoming procurements, and competitive activity.
Translate anticipated growth opportunities into staffing and recruitment forecasts to ensure appropriate resources are available.
Customer Relationship Management
Serve as the senior point of contact and trusted advisor for key customer stakeholders.
Build and maintain relationships with government program leaders, contracting representatives, technical leaders, and other relevant stakeholders.
Conduct regular customer meetings and account reviews to assess performance, priorities, risks, and future opportunities.
Monitor customer satisfaction and proactively address concerns or service delivery issues.
Ensure delivery teams understand changing customer mission requirements and strategic priorities.
Balance customer expectations with responsibility for employee performance, professional development, and well-being.
Contract Compliance and Administration
Maintain oversight of contractual requirements, including scope, funding, performance periods, labor categories, staffing, deliverables, and reporting obligations.
Partner with Contracts and Finance teams to ensure compliance with contract terms and applicable government and organizational requirements.
Monitor contract funding, burn rates, ceilings, option periods, and key milestones.
Coordinate with Finance to ensure contract and project information within Unanet is accurate and regularly updated.
Ensure employees are assigned to authorized labor categories, work locations, and contractual responsibilities.
Promote compliance with customer requirements, security policies, timekeeping procedures, and internal standards.
Financial and Operational Management
Maintain accountability for the financial performance of the assigned account and its underlying programs.
Monitor revenue, labor utilization, project costs, profit margins, forecasts, and other financial performance indicators.
Maintain approximately 50% individual billable utilization through direct customer engagement or program delivery, balancing these responsibilities with portfolio leadership, personnel supervision, and business development.
Ensure accurate and timely employee and subcontractor timekeeping, with appropriate project and contract charge codes.
Review and approve personnel time records in accordance with established procedures.
Support accurate and timely customer invoicing and resolve billing discrepancies.
Work with Finance to maintain reliable revenue, resource, and staffing forecasts.
Identify financial and operational variances and implement appropriate corrective actions.
Performance Metrics and Reporting
Establish and maintain account-level performance scorecards.
Track key indicators, including revenue, margins, staffing, headcount, utilization, vacancies, deliverable status, customer satisfaction, invoice status, contract funding, burn rates, and growth pipeline.
Provide regular performance reports and financial forecasts to the Federal Services Director.
Maintain visibility into program risks, issues, opportunities, and corrective actions.
Deliver accurate and timely reporting to support leadership decisions and resource allocation.
Team and Organizational Leadership
Provide leadership and direction to Program Managers, Project Managers, technical leads, and other delivery professionals.
Build cohesive account teams with clear responsibilities across delivery, personnel management, customer engagement, and business development.
Maintain appropriate staffing levels and proactively address recruitment, retention, performance, and succession planning needs.
Partner with Recruiting and Human Resources to forecast workforce requirements and fill critical positions.
Promote accountability, communication, collaboration, and consistent delivery practices.
Mentor high-performing employees, delegate responsibilities, and develop future organizational leaders.
Foster a culture of customer service, professional development, operational excellence, and accountability.
Key Deliverables
Develop engagement delivery plans, staffing strategies, and project status reports.
Produce utilization and capacity forecasts aligned with active engagements and business development opportunities.
Prepare engagement financial reports covering budgets, gross margins, and profitability.
Develop Statements of Work (SOWs), change orders, and contract compliance documentation.
Create team development plans, performance reviews, and certification or upskilling roadmaps.
Contribute to delivery methodologies, templates, service catalogs, and Standard Operating Procedures (SOPs).
Produce thought leadership materials, including white papers, blog posts, and technical accelerators, and represent the organization at relevant industry events.
Requirements:
Bachelor's or master's degree in Engineering, Computer Science, Management Information Systems (MIS), or a related discipline.
7–10+ years of relevant professional experience, including at least 3 years managing consulting or professional services teams and/or overseeing federal programs.
Demonstrated ability to balance direct, billable customer delivery responsibilities with portfolio leadership, personnel management, financial oversight, and business development.
In-depth knowledge of cybersecurity and information security domains, including cloud security, endpoint protection, risk management, and regulatory compliance.
Familiarity with established security frameworks and standards, such as NIST, CIS Controls, ISO 27001, HIPAA, and PCI-DSS.
Experience with project management methodologies, tools, and program delivery practices.
Industry certifications such as CISSP, CISM, CISA, or PMP are strongly preferred.
Strong leadership and people management capabilities, with experience coaching, mentoring, and developing multidisciplinary teams.
Excellent communication, organizational, relationship-building, and stakeholder management skills.
Strong financial and operational management abilities, including budgeting, forecasting, resource allocation, and performance monitoring.
Proven ability to manage multiple complex engagements while maintaining quality, contractual compliance, and customer satisfaction.
Ability to obtain and maintain a federal security clearance is required.
Experience building or scaling professional services or engineering teams is preferred.
Previous experience in fast-paced consulting environments is highly desirable.
High levels of integrity, accountability, adaptability, and strategic thinking.
Benefits:
Competitive compensation: Attractive salary package, paid twice monthly.
Annual performance bonus: Additional compensation tied to business segment results.
Healthcare coverage: Comprehensive medical insurance, with 100% of medical premiums covered by the employer.
Retirement savings: 401(k) plan with a 100% company match on the first 4% of eligible contributions.
Paid time off: Three weeks of PTO starting from the first year of employment.
Paid holidays: 11 paid holidays annually.
Family support: Paid maternity and paternity leave.
Remote work support: Monthly reimbursement for cell phone and home internet expenses.
Business development incentives: Companywide incentive programs rewarding contributions to new business opportunities.
Thought leadership incentives: Recognition and incentives for producing white papers, blog posts, internal webinars, and other knowledge-sharing contributions.
Professional growth: Opportunities to contribute to technical initiatives, develop expertise, and support organizational innovation.
Flexible work environment: Remote working arrangement within the United States.