About Stem - Driven by human and artificial intelligence – Stem is unlocking energy intelligence.
Stem is a global leader reimagining technology to support the energy transition. Turning complexity into clarity, and potential into performance.
We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets. Our integrated software suite, PowerTrack, is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof. Meant to tackle challenges as seamlessly as possible, Stem shows the information needed clearly and accurately and helps harness raw data to inform actionable insight. With global projects managed in 55 countries – from Germany to Japan and across North America – customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects.
Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.
Responsibilities:
- Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact.
- Collaborate with Product Development Team to ensure operational sustainability point of view is considered during NPI.
- Create KPIs to analyze and discover possible growing issues and opportunities for improvement.
- Develop tools and processes to support continuous improvement initiatives.
- Create new rules for our data engine, to support strategic root cause corrections.
- Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Document all actions in accordance with standard company policies and procedures.
- Coordinate with field technicians during installation and operational issue resolution.
- Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles.
- Perform basic systems testing and operational tasks. (Installation of patches, network connectivity testing, script execution, etc.)
- Lead multiple ad hoc technical teams in operational environments with high uptime requirements.
- Train and Support Tier 1 team on new Systems, Devices and Projects.
Requirements:
- BS degree from an accredited college or university in Electrical Engineering or related field.
- 1-3+ years’ experience with systems that incorporate batteries, solar, and power conversion
systems.
- Aptitude to quickly learn new systems/technical applications.
- Self-motivated, detail-oriented personality, demanding high quality performance from self and colleagues.
- Basic knowledge of network communication architectures and protocols.
- Strong communication skills, with the ability to communicate clearly with customers and Stem technical personnel in high stress situations.
- Ability to think creatively to resolve problems.
- Experience with Jira & Confluence, SQL, Python, Linux/ command line, Big Data
visualization, relational databases are a plus.
- Knowledge in electrical power and metering systems a plus.
Job Location
Remote
What We Offer:
At Stem, you will work in a growing, innovative, mission-driven company with talented colleagues that have a passion for building renewable energy systems. Stem offers competitive compensation as well as a comprehensive set of benefits to support the health and wellness of our employee including:
A competitive compensation package, including eligibility for a bonus or commission based on the role.
Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage)
401k (pre- or post-tax) on first day of employment
12 paid calendar holidays per year
Flexible time-off
Learn More
To learn more about Stem, visit our stem.com where you’ll find information about our solutions, technology, partners, case studies, resources, latest news and more. Here are some relevant links:
Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.