The Senior Product Manager, Health Insurance & Claims is accountable for the strategy, health, evolution, and business outcomes of the Health Insurance and Claims product teams. This role provides product leadership across Disability Insurance, Medicare Supplement, and Long-Term Care servicing, as well as Health and Death Claims capabilities and experiences.
This leader will ensure these products, processes, data, and supporting technology remain accurate, efficient, resilient, and positioned to meet the evolving needs of clients, advisors, and internal teams. The role will set product direction, prioritize investment, and partner across Operations, Technology, Actuarial, Legal, Compliance, and other Product teams to simplify experiences, reduce operational complexity, modernize capabilities, and deliver measurable business and client value.
The role combines stewardship of critical insurance capabilities with forward-looking product leadership, balancing run-the-business health, regulatory and operational needs, modernization, and experience improvement.
DUTIES & RESPONSIBILITIES:
- Responsible for the long-term product roadmap as part of a larger business strategy. Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions
- Consistently and iteratively ensures that business strategies are being executed through product roadmaps
- Leads team collaboration to manage and prioritize product roadmap and releases across multiple products
- Collaborates to resolve conflicts in a constructive manner when they arise
- Accountable to ensure that product teams understand the business outcomes needed, and that business outcomes are tied to a broader business goal or objective
- Identifies and tracks Key Performance Metrics; accountable to ensure that KPIs are delivering the necessary business value. Facilitates conversations and coaching with product teams and relevant stakeholders to address gaps and necessary improvements to delivering specific KPIs
- Ensures outcomes on the roadmap fit within capacity constraints and are prioritized and sequenced in order to maximize value to the customer. Is available to consult on broader roadmap objectives with business and technology partners. Leans into prioritization and tradeoff discussions across stakeholder groups to effectively manage decisions associated with product roadmaps
- Engages with customers and users on a regular basis to uncover implicit and explicit needs, and translate to product hypothesis which are tested and refined to deliver solutions
- Collaborates across product teams to develop and roll out operational plans. Facilitates conversations across product teams to ensure alignment. Coaches team members on effective product management and agile techniques to help mature the abilities of the entire team
- Researches and identifies industry best practices and trends to increase effectiveness
- Acquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management. Leverages knowledge to coach product teams to operate effectively
- Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable
- Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
No direct personnel supervisory responsibility, however, supervises large complex product teams with cross-functional team members.
QUALIFICATIONS & SKILLS:
Required:
- Bachelor’s degree or equivalent work experience
- 10+ years of relevant business experience, including proven product management, product leadership, Product Owner, or similar experience; insurance experience preferred.
- Understand fundamentals of iterative development, software development process and procedures
- Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design
- High level of organization and attention to detail
- Passion and understanding of new technology and trends
- Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills
- Demonstrated experience developing product strategy, roadmaps, priorities, and measurable outcomes across complex business and technology capabilities.
- Strong strategic thinking with the ability to balance long-term transformation with near-term product health and operational needs.
- Strong analytical, prioritization, decision-making, and executive communication skills.
Preferred:
- Certified Product Manager or similar certification
- Has prior experience leading projects
- Proven success developing business cases, roadmaps, and business unit strategy
- Strong ability to effectively manage and resolve conflicting priorities
- Expertise in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements
- Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle. Proven success in developing and leading product teams in multiple contexts
- Proven experience in leading and influencing cross-functional teams
- Demonstrated experience with user interface design and best practices for usability
- Success working in large, complex organizational initiatives
- Advanced skills in MS Office Suite with particular emphasis on Excel and PowerPoint
- Experience using Product Management tools for building roadmaps, managing backlogs, gathering customer feedback
- Adept at financial management to administer budgets across multiple products and ensure the product meets its requirements for return on investment
- Experience with insurance servicing, claims, policy administration, or legacy technology modernization.
- Knowledge of Disability Insurance, Medicare Supplement, Long-Term Care, Health Claims, or Death Claims.
Pay Transparency
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $139,455.00 - $188,676.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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