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Kitchener, Ontario, Canada
Remote only
Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.
Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.
In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.
Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.
Life At Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.
The secret sauce behind Sonder’s tech-forward approach to hospitality is our suite of Operational Excellence products. This includes our middleware and automation platform (MAP), along with bespoke task management and housekeeping software, all designed to empower internal teams and deliver seamless service to guests worldwide. We’re looking for a Senior Product Manager to lead the evolution of this suite. In this role, you’ll shape how Sonder’s systems integrate, scale, and adapt for the future. From automation to AI in operations, you’ll define the strategy that keeps Sonder efficient, resilient, and ahead of the curve.
AT SONDER YOU WILL:
Define the strategy and roadmap for hospitality operations products utilized by Guest Services, Market Operations, and Housekeeping teams.
Own the vision, strategy, and roadmap for Sonder’s middleware platform, ensuring it powers integrations, automations, and data flows across the business.
Lead discovery and delivery for new integration and automation opportunities, reducing manual workflows and unlocking efficiency for Operations teams.
Partner closely with engineering to deliver both simple integrations and complex architectural solutions.
Translate business needs into scalable product solutions, balancing quick wins with long-term platform resilience.
Leverage the latest in LLM and other AI technologies to enable internal teams to surface information and solve complex customer and corporate problems.
Build strong cross-functional partnerships with Operations, Finance, and other business functions to deeply understand needs and transform them into product opportunities.
Anticipate edge cases and cross-functional dependencies, ensuring reliability, scalability, and readiness for future system migrations.
Collaborate with adjacent product areas to ensure alignment, consistency, and leverage of shared infrastructure.
WHAT WE LOOK FOR:
5+ years of product management experience, ideally with focus on platform, middleware, or enterprise integration products.
Strong technical fluency; comfortable working with engineering on APIs, data flows, and system architectures, and evaluating tradeoffs between building vs. buying.
Experience developing robust products that automate and integrate transparently, reliably, and extensibly.
Proven ability to balance product vision with pragmatic delivery, from establishing robust long-term platforms to shipping targeted integrations quickly.
Skilled in stakeholder management and cross-functional alignment, particularly with Operations, where priorities may shift quickly.
Comfort with ambiguity and able to operate effectively amid open questions while continuing to drive impact.
Excellent problem-solving, communication, and storytelling skills.
Bonus Points
Experience in hospitality
Experience working with 3rd party software integrations
Experience building SaaS solutions
Benefits
We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:
Competitive compensation
Medical, dental and vision insurance (where applicable)
Flexible vacation
Wellness and volunteering days
Annual free credits and discounts to stay in Sonders
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Learn More About Sonder
Blog: Sonder Stories
Instagram: @sonderstays
Equal Opportunity
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email Recruiting.
