Sr. Product Manager - Commerce Operations

About us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts


Role Summary
As the Sr. Product Manager for Commerce Operations, you will own the operational backbone of HighLevel's commerce platform - the interconnected systems that govern how orders are created, tracked, and fulfilled; how subscriptions run across their full lifecycle; how transactions are recorded and reconciled; and how inventory, taxation, coupons, and gift cards function reliably at scale. Like the Product Information Management layer, this role sits at the center of the Commerce team: every commerce surface depends on it, internal teams across the company build on it, and the external developer and marketplace ecosystem consumes it through a public API layer that you will define and own. You will also lead the build of HighLevel's internal accounting layer and design the integration surface for users who operate with third-party accounting tools — positioning commerce operations as both the authoritative source of financial truth and an open, compatible platform.

What You'll Do

● Own the Commerce Operations Roadmap: Define and drive the end-to-end product vision across HighLevel's full operations surface - Orders, Subscriptions, Transactions, Inventory, Fulfillment, Taxation, Coupons, and Gift Cards — ensuring each domain is built as a composable, reliable primitive that serves the platform as a whole.

● Build the Subscription Lifecycle: Own how plans, entitlements, renewals, upgrades, downgrades, pauses, and dunning flows work across the platform - building subscription management that handles the full complexity of real SMB billing, from simple recurring charges to tiered, usage-based, and trial-gated plans.

● Define the Ledger & Internal Accounting Layer: Lead the product definition and build of HighLevel's internal accounting layer — the authoritative system of record for every money-in and money-out event - designed from day one as the foundation for embedded accounting that keeps businesses running their books inside HighLevel.

● Enable Third-Party Accounting Compatibility: Design the integration surface that allows users who prefer external accounting software to sync HighLevel commerce data seamlessly - ensuring field mapping accuracy, reconciliation reliability, and a sync experience that requires zero manual intervention.

● Own Order Management & Fulfillment: Define how orders are created, modified, fulfilled, partially fulfilled, returned, and cancelled - building the state machine and merchant-facing workflows that make order operations reliable across every commerce surface, from storefronts to invoices to subscriptions.

● Build for Variable Granularity: Ensure every operational entity - order, fulfillment event, invoice, subscription, payment — is optional and composable. A business running on invoices alone and a business running a full order-fulfillment-invoice-payment chain must both be fully supported, with frictionless paths between granularity levels.

● Lead Inventory Management: Define the inventory layer - stock levels, reservations, adjustments, multi-location support, and low-stock signals - ensuring the platform correctly tracks physical goods across the full commerce lifecycle and exposes inventory state to every consuming surface.

● Shape Taxation & Compliance Infrastructure: Own the product strategy for tax calculation, tax code mapping, and compliance — across transaction types and geographies - ensuring HighLevel handles tax obligations correctly as merchants operate in multiple regions and as the platform expands internationally.

● Define Coupons, Promotions & Gift Cards: Build the discount and gift card infrastructure - coupon creation and validation, promotion rules, gift card issuance and redemption, balance tracking - ensuring these tools are expressive enough for merchant needs while enforcing correct financial accounting at every step.

● Own the Developer & Marketplace API Surface: Define and own the public API layer that external developers, agencies, and marketplace partners consume - ensuring commerce operations APIs are well-designed, stable, versioned, and expressive enough to support the full range of third-party integration and build use cases.

● Drive Cross-Functional Platform Alignment: Collaborate with the PIM, Documents, Onboarding, and Payments teams to ensure the operations layer exposes the primitives they depend on - and that operational events such as order placement, invoice issuance, and subscription renewal trigger the correct downstream behaviors reliably and consistently.

What We're Looking For

● 7+ Years of PM Experience: Proven track record in platform or infrastructure product management at high-growth SaaS companies, with significant exposure to transactional or financial systems.

● Commerce Operations Depth: Deep familiarity with order management, subscription billing, inventory, fulfillment, and transaction or ledger systems - understanding both the underlying data models and the merchant workflows built on top of them.

● Financial Systems Fluency: Comfort reasoning about ledger mechanics, double-entry accounting concepts, reconciliation requirements, and the data integrity standards of systems that carry financial truth for real businesses.

● API & Developer Platform Thinking: Experience building and owning public APIs consumed by external developers — with a strong grasp of contract design, versioning strategies, stability guarantees, and what makes a developer experience genuinely good.

● Platform-First Mindset: Demonstrated ability to design products as shared infrastructure - defining clear contracts, managing internal teams as stakeholders, and consistently prioritizing long-term extensibility over short-term feature velocity.

● Bias for Ownership: Comfortable holding the thread across a broad, interconnected domain without letting complexity become an excuse for slow decisions. Sets direction and drives execution independently.

What you'll get

● Strategic Centrality: Own the operational core that every other commerce surface depends on - a role with platform-wide impact, visibility across every team building on HighLevel's commerce infrastructure, and a direct line to the company's system-of-record ambition.

● High Ownership, Low Bureaucracy: Join an already-assembled engineering and design team and take full ownership of a mission-critical layer, with the autonomy to define the roadmap and drive execution at the pace HighLevel operates.

● Scale: Build the operational infrastructure that powers commerce for over a million businesses across 150+ countries, and define the accounting and developer API layer that will shape how HighLevel's commerce ecosystem grows over the next decade.

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