București, România
Onsite
Mission
Home’Bank is the flagship product of ING: available, secure and relevant in our clients’ lives.
As part of the team you will help to create the Home’Bank experience of tomorrow evolving the communication solutions with customers (push notifications, inbox, banners).
About the team
You will join a collaborative and high‑performing product team focused on shaping the digital communication experience in Home’Bank. We work closely in an agile setup, take ownership end‑to‑end, and continuously innovate to deliver relevant, customer‑centric solutions at scale.
Your day to day
Work in a cross‑functional squad and participate in all team ceremonies (planning, refinement, daily, retrospective, demos).
Maintain and develop Home’Bank features in line with the squad’s purpose and objectives.
Develop new products, services and related processes across the full product lifecycle, with focus on customer experience.
Together with the Innovation & UX Center Of Expertise team, you use ING standards to explore customer issues / needs and validate solutions before deciding if and how to implement product development initiatives.
Contribute to business cases and analyses required for product approvals. Submit new proposals and get management approval for implementation.
Identify, assess and mitigate risks related to product development initiatives.
Actively identify dependencies with other teams in ING, collaborate and communicate permanently with all areas affected by the product development initiative.
Define clear requirements for IT and non‑IT developments (definition of ready / definition of done).
Ensure quality of developments implemented in production.
You are responsible for the non-financial risk processes associated with the products/services you manage (e.g. product approval & review, risk assessments) and regulatory requirements associated with digital channels.
Collaborate with communication teams to define customer communications and support product launches and customer education.
Use customer feedback to continuously improve the customer experience.
You are responsible for the processes associated with the products; responsible for SLAs aimed at the proper functioning of products and processes.
Ensures that products, processes and related documentation comply with internal / external regulations, risk policies and legal requirements.
What you bring to the team
At least 3 years experience in Digital Channels Management or Product/Project Management.
Experience in requesting and testing IT Developments.
You are proactive and able to work autonomously and at the same time you are a team player, having strong communication and interpersonal skills.
You act always with a high sense of responsibility.
You have solid planning and organizing skills and you are able to manage multiple stakeholders.
You are flexible, adapt quickly to changes and you are constructive.
And above all, you are a Home’Bank enthusiast.
What we offer
Impactful work in a fun and collaborative environment.
Open-concept offices designed for both team work and relaxation.
Corporate events and social gatherings.
Hybrid way of working with flexible working schedule and short week options.
Monthly budget on Benefit platform.
Extra annual leave days depending on the total length of working experience.
Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications.
Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.
Context to make an impact through Sustainability and Corporate Social Responsibility projects.
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How to Apply
Click “Apply” on our careers site and submit your application through Workday. We’re excited to meet you!
Discover ING Bank Romania
ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.
To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.
ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.
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