Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Team and Role:
Within the Logitech for Business division, the Services team is responsible for defining, creating, launching and operating revenue-generating services that complement our market leading hardware and software solutions for video collaboration and personal productivity. This is a fast-growing area within Logitech for Business responsible for many “v1” initiatives that challenge the status quo for what a “product” is at Logitech.
In the role of Sr Product Manager - Logitech for Business Services Growth you will lead the strategy for how Logitech attracts, onboards, communicates with and ultimately grows and retains customers as they navigate their service experience.
This role requires a blend of customer centricity, product craftsmanship and cross-functional leadership to identify the points in the customer journey that most impact purchase and satisfaction.
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Have a Bias for Action and share in our passion for Equality and Environment. These are the behaviors you’ll need for success at Logitech. In this role your responsibilities include, but are not limited to:
Define and evangelize the long-term vision, strategy, and roadmap for the L4B Services Journey, from awareness and trial through acquisition, expansion and renewal.
Engage and build relationships with experts across Logitech’s product, engineering, data science, sales, customer success, marketing and operations teams to align shared goals, priorities and investments.
Be an expert in the Logitech for Business customers and channel partners, through user research, partner feedback, data insights and effectively communicate learnings to a broad range of internal and external stakeholders.
Own complex, multi-quarter initiatives end-to-end, from defining product requirements and success metrics to driving cross-team execution.
Design, run, and analyze A/B tests to optimize conversion rates across the user lifecycle.
Communicate clearly with cross functional teams and leadership via formal and informal processes regarding strategies, tradeoffs, status and learnings.
Requirements:
Exceptional proven experience as a Product Manager, with a track record of delivering high-quality, customer-facing experiences, preferably in a B2B domain and with a focus on customer journey and growth strategies.
Customer centricity - ability to partner with consumer Insights peers and engage with end customers and channel partners, to deeply understand customer needs and priorities
Business acumen - ability to engage with business group and sales leadership to make informed tradeoffs regarding priorities and investments that align with short and long term business goals
Product acumen - ability to engage with designers, architects, engineers and program leaders to make informed tradeoffs on architecture, UX, performance, scalability and time to market.
Data-Driven Mindset - strong ability to interpret data and turn it into actionable insights.
Experimentation Expertise - experience with A/B testing methodologies and statistical analysis.
Experience leveraging AI/LLM-powered tools and workflows to improve product experiences, accelerate experimentation/analysis, and inform product decision-making.
Excellent communication and storytelling skills — able to articulate complexity clearly and inspire project teams, executives and customers.
Proven ability to lead cross-functional teams in highly collaborative, frequently ambiguous and fast-changing environments.
BS/MS in Computer Science, Engineering, Business, Program Mgmt, User Experience, or relevant experience.
#LI-CT1
This position offers an annual base salary typically between $ 118K and $ 255K depending on location and experience. In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.
Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.
Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.