Sr. Product Manager, Omni-Channel Strategy

What You’ll Do

The Sr. Product Manager, Omni-Channel Strategy drives the strategy, roadmap, and execution of the company’s omni-channel growth initiatives and special projects across the full path to purchase — spanning Ecommerce, Order Management, Supply Chain, and Store Technology, with cross-over into corporate systems. While dedicated Product Managers own each functional area, this role is the “glue” that connects them: partnering with those PDMs as peers to own the end-to-end omni-channel roadmap, drive cross-domain initiatives and special projects, and ensure a seamless, consistent customer experience from product discovery through fulfillment, post-purchase, and return.

You will collaborate with business partners, subject matter experts, analytics, and IT to review business processes, define requirements and stories, ensure delivery of new features and functionality, and identify future optimizations that scale across channels.

Principal Duties and Responsibilities:

Drive product vision

• Own and drive the omni-channel roadmap and special projects, partnering with the functional-area PDMs and business owners to assemble, sequence, and prioritize cross-domain initiatives into a unified, companywide plan.
• Build an inspiring product vision that connects front-end customer experiences with back-end fulfillment, inventory, and store capabilities into a single, cohesive journey.
• Define feasibility and best-practice testing components, and create supporting user stories, business requirement documents, and specifications for these projects (e.g., ROI analyses, functional specifications, use cases, usability scenarios).

Cross-functional partnership

• Work closely with other Product Managers, Project Managers, engineers, and IT across the current tech stack to identify interdependencies and incorporate every business line into our technology plans.
• Facilitate cross-functional processes that help scale the company’s performance, serving as the liaison across Ecommerce, Order Experience, Inventory Management, Supply Chain, Store Operations, Marketing Technology, Finance, IT, and QA to align on specifications for new features and functionality.
• Participate in Design, Development, Quality Assurance, and UAT cycles and sign off on features and projects before implementation across systems.
• Seek improvement recommendations from key business stakeholders across channels, incorporate them into the product roadmap, and perform cost/benefit analyses to determine priority and feasibility.

Technical expertise

• Breadth across the omni-channel tech stack, including Ecommerce Platform, Order Management System, Store Technology, Supply Chain / Warehouse Management, and the integration points into corporate systems.
• Comprehensive understanding of order-to-cash, fulfillment, logistics, order routing and routing rules for distribution through multiple locations (DCs and Stores), and post-purchase actions such as payments, refunds, appeasements, fraud, and tax.
• Understanding of how data and inventory thread across platforms, enabling consistent availability, pricing, and customer experience regardless of channel.
• Research and recommend “best practices” based on competitive analysis for omni-channel features and projects.

Measurement mindset

• Measure and track project performance and provide the organization with pre- and post-launch results analysis.
• Identify metrics and key performance measures across channels, and use data to drive decisions that enhance the customer and user experience.

CA Pay Range is $155,000 - $185,000 annually

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If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Phone: 1-833-680-2399

Email: hrsupport@worldmarket.com

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.
 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act.

An Equal Opportunity Employer

It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.