WEX is transforming how customers engage with our products through modern digital experiences that accelerate time-to-value and simplify complex business processes. Within our Customer Experience organization, the Sales & Onboarding Experience team is responsible for creating seamless experiences that support customers from initial engagement through implementation and activation.
We are seeking a Senior Product Manager, Onboarding Experience to lead the continued evolution of our Client Hub platform, a strategic onboarding solution serving both direct and partner customers. This role will own roadmap execution and platform strategy while helping shape the future of AI-powered, agentic onboarding experiences. The ideal candidate thrives in ambiguity, enjoys building 0-to-1 platforms, and can influence cross-functional teams to deliver meaningful business outcomes.
Own and execute the product roadmap for the Client Hub onboarding platform.
Lead the development of AI-powered and agentic onboarding capabilities that improve customer implementation experiences.
Drive customer time-to-value by simplifying onboarding workflows and reducing operational friction.
Partner with Engineering, Risk & Compliance, Sales, Implementation, Design, and Developer Experience teams to deliver scalable solutions.
Leverage AI tools and workflows to accelerate product discovery, prototyping, delivery, and experimentation.
Define product requirements, success metrics, and roadmap priorities based on customer needs and business objectives.
Lead cross-functional teams through ambiguity and influence stakeholders without direct authority.
Analyze customer, operational, and business data to identify opportunities for platform optimization and growth.
Balance customer experience, scalability, operational efficiency, and commercial impact in product decisions.
Contribute to long-term platform strategy and future onboarding experience innovation.
6-10 years of Product Management experience.
Proven success building and scaling 0-to-1 products or platforms.
Experience with customer onboarding platforms, onboarding workflows, or agent experiences.
Deep expertise in AI-native product management and execution.
Demonstrated experience using AI tools to accelerate prototyping, product discovery, solution design, and delivery.
Strong roadmap ownership and execution capabilities.
Experience influencing cross-functional stakeholders without direct authority.
Experience working closely with Risk & Compliance organizations.
Strong systems-thinking and strategic problem-solving abilities.
Experience building products involving APIs, SDKs, developer platforms, or data-definition frameworks.
Excellent communication, collaboration, and stakeholder management skills.
Bachelor's degree or equivalent combination of education and experience.
Experience building agentic AI products.
Corporate Payments or FinTech experience.
Partner onboarding experience.
Experience with Confluence, Tableau, GitHub, and Snowflake.
Familiarity with big data frameworks.
Experience working in highly regulated environments.
Experience collaborating with developer platform teams.
Experience driving AI-enabled operational efficiencies across product organizations.