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Irvine, California, United States
Onsite
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Ingram Micro is seeking a Sr. Product Manager to own key customer experiences across Xvantage, Ingram Micro’s next-generation B2B digital platform serving technology resellers and business partners globally.
This role will be responsible for defining and executing the product strategy and roadmap for the Xvantage Customer Domain, with a focus on creating seamless, personalized, and intelligent digital experiences across the reseller journey. Key areas of ownership may include Homepage, Customer & Account experiences, Reseller Onboarding, End Customer experiences, Notifications, personalization, and AI-enabled customer engagement.
The Sr. Product Manager will combine a strong customer-first mindset with hands-on product strategy and execution, partnering closely with Engineering, UX, Data & Analytics, Architecture, Operations, Sales, Marketing, and regional business teams to deliver scalable capabilities that improve customer satisfaction, engagement, adoption, self-service, and business growth.
The role builds on the broader Xvantage emphasis on reseller experience, onboarding, customer master, notifications, personalization, AI-enabled experiences, and measurable customer outcomes.
Key Responsibilities
What You Bring to the Role
What Success Looks Like
Success in this role means creating a Xvantage experience that is increasingly simple, personalized, proactive, and self-service—while demonstrating measurable improvements in customer satisfaction, engagement, adoption, conversion, operational efficiency, and business value.
The Sr. Product Manager will be expected to connect customer problems → data-driven insights → product solutions → measurable outcomes, while building capabilities that can scale across Xvantage globally.
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The typical base pay range for this role across the U.S. is USD $112,200.00 - $190,700.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
