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Utah | Hybrid
Hybrid
Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
AI at BambooHR
At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.
Essential Job Duties
A better customer experience starts with people who can turn a big goal into a delivered outcome. As a Program Manager on our Customer Experience (CX) Programs team, you’ll own a portfolio of connected projects that improves how BambooHR serves its customers. Your work will support priorities such as customer retention, service efficiency, and AI-enabled customer experiences, with a direct connection to our CX strategy.
You’ll partner with CX leadership and teams across the business to define success, choose the right work, and deliver measurable results. This is a senior individual contributor role with no direct reports. You’ll lead projects yourself, support project managers within your portfolio, and help teammates grow through coaching and thoughtful feedback.
Who Thrives in This Role?
You stay focused on the outcome while remaining flexible about how to get there. You can get a first plan in front of stakeholders, learn from their feedback, and move the work forward without waiting for every detail to be settled. You recover quickly when priorities shift or a project stops. You learn unfamiliar domains, tools, and data well enough to contribute quickly, and you take ownership of getting the work across the finish line. When the evidence calls for a change, you help others understand why and move with it.
You will:
What You Need to Get the Job Done
What Will Make Us REALLY Love You
What You'll Love About Us
About Us
At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
For information on California Privacy Policy, click here.
Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.
See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.