OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
What You Will Do
The Senior Program Operations Manager reports to the EOS Service Delivery Manager and provides hands-on execution and program administration support to keep the defined program of work on track.
Working closely with the client Service Manager, the Senior Program Operations Manager owns the day-to-day operational detail. This includes coordinating logistics, tracking progress against the agreed plan, maintaining financial and status reporting, and surfacing risks early so delivery stays aligned to the scope, standards, and timeline the client has defined.
Key Responsibilities
Execution & Delivery Support
- Act as the day-to-day execution partner for the defined program of work by interpreting the agreed scope and plan, coordinating activities, and maintaining accurate plans, trackers, and reporting.
- Own the operational detail and program administration workload on behalf of the EOS Service Delivery Manager, enabling focus on strategic decisions, KPIs, and stakeholder relationships.
Program Planning & Governance
- Maintain live tracking against the client-owned Plan of Record (PoR), ensuring milestones, dependencies, resource requirements, and status remain current and aligned to the agreed plan and timeline.
- Proactively identify risks, blockers, and interdependencies; escalate through the EOS Service Delivery Manager; and recommend mitigation options for client review and decision-making.
Financial Reporting & Spend Tracking
- Track and report spend, commitments, and forecast changes against client-approved hardware budgets, providing clear visibility into project financial performance.
- Maintain accurate project-level cost tracking and identify spend variances, overruns, or scope-related changes early to support informed client decisions.
- Prepare bills of materials (BOMs), cost summaries, and cost-to-complete forecasts for client review and approval as requested.
Reporting & Communication
- Provide regular program status updates and supporting data to the EOS Service Delivery Manager, highlighting progress, risks, blockers, and items requiring client decisions.
- Develop and maintain dashboards and reporting packages that consolidate program health, budget performance, and delivery milestones into a single view.
- Ensure reporting is timely, accurate, and tailored to the appropriate audience, while supporting Quarterly Business Review (QBR) preparation.
ESSENTIAL CRITERIA:
- 6+ years of operational or program management experience within an audiovisual (AV), collaboration technology, or AV construction environment.
- Bachelor’s degree in a related field or equivalent practical experience.
- PMP certification or equivalent project management credential.
- Proficiency with project management software and tools to coordinate workstreams, monitor progress, and deliver results against established timelines.
- Experience coordinating vendors and delivery resources across multiple projects.
- Experience with forecasting, budget management, financial reporting, and delivery KPIs, including on-time delivery, milestone adherence, compliance, data quality, and forecast accuracy.
- Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
- Excellent communication and stakeholder management abilities, including the ability to clearly communicate risks, impacts, and recommendations.
- Self-motivated with the ability to work independently and adapt in a fast-paced, changing environment.
- High integrity and discretion when handling confidential information.
DESIRABLE CRITERIA:
- Working knowledge of audiovisual and video conferencing platforms, including Cisco, Neat, Zoom, and Google Meet.
- Experience with digital signage and enterprise audio systems.
- Familiarity with AV-over-IP technologies, unified communications platforms, and IT infrastructure integrations.
- ITIL v4 certification or higher.
- Experience applying Lean or Six Sigma methodologies to improve service delivery, reduce operational costs, or enhance quality.
- Experience driving operational improvements through process optimization, reporting automation, and AI-enabled solutions.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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