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India
Remote only
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr. Project Manager, Sample Solutions based in India.
The Senior Project Manager will oversee the end-to-end delivery of mid-to-high complexity market research projects, ensuring operational excellence, financial accuracy, and exceptional client satisfaction. This role involves managing multiple concurrent studies, coordinating diverse stakeholders, and delivering projects across advanced research methodologies and sampling solutions. As a key individual contributor, you will take ownership of project planning, execution, fieldwork monitoring, quality assurance, and final delivery. You will also play an important role in revenue forecasting, profitability management, and proactive risk mitigation. Working in a fast-paced, client-focused environment, you will collaborate with internal teams and external partners while maintaining strong professional relationships. Additionally, you will contribute to team development through mentorship, knowledge sharing, and continuous process improvement.
End-to-End Project Management: Lead and manage multiple mid-to-high complexity market research projects throughout their entire lifecycle, from initial client kickoff and study planning to fieldwork completion, reconciliation, and final project debriefs.
Research Design and Execution: Develop sampling and quota strategies, coordinate survey and screener testing, and oversee the execution of complex research methodologies, including In-Home Usage Tests (IHUTs), geofencing, receipt capture, intricate click balancing, mobile studies, qualitative components, and non-standard partner integrations.
Fieldwork and Quality Assurance: Manage fieldwork launches, monitor progress, optimize sample delivery, conduct quality checks and data validation, and ensure projects meet established quality standards and deadlines.
Client Relationship Management: Build and maintain strong, collaborative client relationships through proactive communication, regular progress updates, expectation management, and effective guidance throughout the project lifecycle. Promote client satisfaction, account retention, and repeat business.
Financial and Revenue Management: Maintain accurate project-level revenue forecasts, monitor financial performance, coordinate timely and accurate invoicing, and oversee project metrics such as project value, fieldwork duration, incidence rates, and completion rates.
Scope and Risk Management: Identify, assess, and resolve potential risks or issues affecting project timelines, budgets, quality, or scope. Communicate changes and additional fee requirements proactively and escalate critical issues to the appropriate stakeholders.
Vendor and Partner Coordination: Manage relationships and delivery activities involving third-party vendors and outsourcing partners, ensuring alignment with project requirements and quality expectations.
Team Mentorship and Knowledge Sharing: Provide guidance and informal mentorship to junior Project Managers, support onboarding and training initiatives, and share best practices to strengthen team capabilities and delivery consistency.
Process Improvement and Operational Excellence: Contribute to internal documentation, workflow improvements, quality assurance standards, and operational standardization initiatives to improve efficiency and scalability.
Cross-Functional Collaboration: Serve as a subject matter resource in cross-departmental discussions, sharing expertise in sampling methodologies, project delivery, risk mitigation, and operational best practices.
Culture and Accountability: Promote a client-first, collaborative, and solutions-oriented working culture, demonstrating ownership, professionalism, continuous learning, and commitment to high-quality delivery.
Bachelor's degree or equivalent professional experience.
At least 4 years of project management experience within the market research industry.
Strong understanding of primary research methodologies, sampling strategies, and market research project execution.
Previous experience in customer service, client service, or other client-facing roles, with the ability to build and maintain productive professional relationships.
Excellent written and verbal communication skills in English, with the ability to communicate complex information clearly and professionally.
Strong organizational and time-management skills, including the ability to manage multiple concurrent projects, competing priorities, and changing deadlines.
Advanced analytical, critical-thinking, and problem-solving abilities, with a proactive approach to identifying and resolving project challenges.
Demonstrated ability to work independently while collaborating effectively with cross-functional teams and external stakeholders.
Proficiency in Microsoft Office Suite and Google Workspace, with the ability to use digital tools for project tracking, reporting, documentation, and communication.
Strong attention to detail and a commitment to quality assurance, accurate reporting, financial tracking, and operational discipline.
Adaptability and resilience, with the ability to thrive in a fast-paced environment and maintain professionalism when navigating changing project requirements.
Highly desirable experience includes managing complex or non-standard market research methodologies and studies involving multiple data collection approaches or specialized sampling requirements.
Experience creating project documentation, developing training materials, and independently coaching or onboarding junior team members.
Previous exposure to vendor management, third-party service providers, or outsourcing coordination.
Demonstrated ability to contribute to process improvement initiatives, operational standardization, and cross-functional collaboration.
Strong interpersonal skills, accountability, adaptability, and a collaborative mindset, with the ability to give and receive constructive feedback professionally.
Ability to meet the general requirements of a remote professional position, including regular attendance at meetings, timely communication, effective computer-based work, and adherence to professional workplace standards.
Remote working: Opportunity to work remotely from India.
Employment stability: Full-time employment within a growing organization operating in consumer insights and digital marketing.
Meaningful projects: Work on diverse and challenging market research initiatives with measurable client and business impact.
Professional development: Opportunities to expand expertise in sampling methodologies, market research operations, project management, and client relationship management.
Leadership development: Build leadership and mentoring capabilities through guidance of junior team members and cross-functional collaboration.
Collaborative environment: Work alongside experienced professionals in a supportive, team-oriented setting.
Continuous learning: Contribute to innovation, knowledge sharing, and ongoing operational improvement.
Career growth: Access opportunities to develop professionally within a growing and forward-looking organization.
Values-driven culture: Join a workplace that emphasizes respect, accountability, innovation, teamwork, continuous learning, and meaningful contribution.
