Job Title

Sr. Project Manager - Service Enablement Team

Job Description

Join an exciting Portfolio team leading projects across Philips Service Centre of Excellence organization. Become part of the team delivering a large scope of transformational programs with global impact, across all Philips process domains (Idea to Market, Market to Order and Order to Cash), all supporting our objective of creating great services, with outcome-based solutions. Focus initially on the end to end, global, service operations process as to integrate additional businesses and markets.

Your role:

• Project managing the design and build of key capabilities within our multi-billion-euro Services and Solutions business.
• Collaborating closely with other projects within our Service Centre of Excellence portfolio.
• Managing complex dependencies across a range of related and interdependent projects within the Service Centre of Excellence portfolio and the wider Philips organization.
• Translating project charters into comprehensive project plans and leading project teams to deliver against project and program objectives.
• Working with suppliers, related teams, and supporting functions to ensure projects are appropriately resourced for success.
• Following established project management methodologies to ensure delivery of a complete package, considering all Philips Excellence elements, including processes and systems, people, capabilities and learning, performance, and organizational structure.

You are a part of

The Service Centre of Excellence organization, a team bringing together all Service Centre of Excellence related projects under a coordinated portfolio. You will join a team of Project Managers each responsible for the delivery of defined scope within the portfolio. Key elements of the portfolio include customer self-service, catalog management, configure/price/quote, workforce management, service mobility, case/work-order management and knowledge management. Scope includes resources in multiple functions including R&D, Marketing, Business Process, IT, Philips University and Compliance. You will be joining a highly motived, experienced and dedicated global team; frequently working with different countries, cultures and time zones.

To succeed in this role, you should have the following skills and experience:

• Bachelor’s or Master’s degree in Business Administration, Project Management, or an equivalent field.
• Minimum of 10 years of experience in project management, program management and/or customer service management.
• PMP certification is required, combined with strong program management experience.
• Experience with AI, digital transformation and transformation initiatives within a services environment.
• Knowledge and experience of Agile project management methodologies, including Scrum and/or SAFe.
• Experience delivering complex transformation projects involving significant business process change, ideally leveraging cloud-based IT systems.
• Excellent communication and stakeholder management skills, with the confidence and ability to engage, influence and present effectively to senior stakeholders.
• Strong leadership skills, with the ability to set clear goals, motivate multidisciplinary global teams and drive results.
• A solution-focused and confident approach, with the ability to navigate complexity and ambiguity.
• A proven track record of successfully delivering organizational change across product, process, IT and/or learning and development environments.
• Strong intrinsic motivation and demonstrated ability to deliver results while working with remote and globally distributed teams.
• Fluency in written and spoken English.

Compensation & benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is EUR 59,850.00 - EUR 94,050.00. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. 

This role is eligible for 3% short term incentive with your rewards linked to both individual performance and company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include hybrid working, paid time-off, health and wellbeing benefits, learning and development opportunities.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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