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Concord, North Carolina, USA, United States of America
Onsite
Not Available
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Position Summary
The Senior Quality Engineer is responsible for ensuring product and process quality across the Concord, NC manufacturing facility by leading root cause investigations, driving continuous improvement, and maintaining compliance with customer, regulatory, and internal quality standards. This role serves as a key technical resource for new product launches, supplier quality issues, and customer-facing quality concerns, and provides mentorship to junior quality engineers and technicians within the department.
Key Responsibilities
Quality Systems & Compliance
Maintain and continuously improve the plant Quality Management System (QMS) in accordance with IATF 16949, ISO 9001, ISO 14001 and applicable customer-specific requirements.
Lead and support internal, customer, and third-party quality audits; develop and track corrective action plans to closure.
Own and maintain control plans, PFMEAs, and process flow diagrams for assigned product lines, ensuring documentation remains current and audit-ready.
Ensure calibration, gauge R&R, and measurement system analysis (MSA) programs meet required standards.
Problem Solving & Continuous Improvement
Lead structured root cause analysis and corrective action activities (8D, 5-Why, fishbone) for internal nonconformances and customer complaints.
Drive containment, disposition, and resolution of nonconforming material in coordination with Production, Engineering, and Supply Chain.
Champion continuous improvement initiatives using Lean and Six Sigma methodologies to reduce scrap, rework, and cost of poor quality (COPQ).
Analyze quality data and trends (SPC, defect rates, warranty/field data) to proactively identify and address risk areas.
New Product Launch & APQP
Represent Quality on cross-functional new product introduction (NPI) teams, ensuring APQP deliverables and PPAP submissions meet customer timing and requirements.
Develop inspection plans, control plans, and work instructions for new and revised products prior to launch.
Partner with Design and Manufacturing Engineering to resolve design-for-manufacturability and quality risks early in the product lifecycle.
Customer & Supplier Quality
Serve as primary quality point of contact for assigned customer accounts, managing complaint response, scorecards, and corrective action communication.
Support supplier quality activities including incoming inspection issues, supplier corrective action requests (SCARs), and supplier development as needed.
Prepare and present quality performance data to customers and leadership, including PPM, scorecards, and improvement plan status.
Leadership & Collaboration
Provide technical guidance and mentorship to quality engineers, quality technicians, and inspectors.
Train production and quality personnel on quality tools, standards, and procedures.
Collaborate cross-functionally with Operations, Engineering, Materials, and EHS to support overall plant performance goals.
Qualifications
Education & Experience
Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing) or related technical field required; equivalent combination of education and experience considered.
Minimum 5–7 years of quality engineering experience in a manufacturing environment, preferably automotive, heavy truck, or commercial vehicle.
Demonstrated experience with IATF 16949 / ISO 9001 quality management systems.
Proven track record leading APQP/PPAP activities and customer-facing quality programs.
Knowledge, Skills & Abilities
Strong working knowledge of core quality tools: FMEA, control plans, SPC, MSA/Gauge R&R, 8D problem solving.
Six Sigma Green Belt or Black Belt certification preferred; Lean manufacturing experience strongly preferred.
Proficient in reading engineering drawings, GD&T, and using inspection equipment (CMM, calipers, gauges).
Strong analytical and statistical skills with the ability to interpret data and translate findings into action.
Excellent verbal and written communication skills, with the ability to present quality data clearly to customers and leadership.
Proficiency in Microsoft Office (Excel, PowerPoint) and quality/ERP systems.
Ability to lead cross-functional teams.
Bilingual English/Spanish a plus, given cross-border manufacturing operations.
Work Environment & Physical Demands
Primarily based in a manufacturing plant environment with regular exposure to a production floor setting; use of standard PPE required in designated areas.
Ability to stand, walk, bend, and move throughout the production floor for extended periods.
Occasional travel to customer or supplier sites as required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
CVG IS AN EQUAL OPPORTUNITY EMPLOYER
Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.
Visa Sponsorship
At this time, we are not providing sponsorship for this role. Applicants must be authorized to work in the country of the job posting location on a full-time basis.
No Unauthorized Referrals from Recruiters & Vendors
Please note that Commercial Vehicle Group, Inc (CVG) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.
Career Scam Disclaimer
Commercial Vehicle Group (CVG) makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by CVG. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact CVG through CVG’s website to verify the authenticity of any employment opportunities.