Sr Roaming Testing Engineer

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.  Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

General Summary:
The purpose of this position is to provide IREG technical support to clients on a daily basis for roaming implementation projects. Coordinates with customers to resolve technical support issues; Creates and maintains documentation for roaming partners. Manages project plans based on client’s expectations and responsible for implementation and testing of roaming services.

-

Some of What You'll Do

Primary Duties and Responsibilities:

40% Support 

• Answer technical queries and implement solutions for roaming related problems

• Perform signaling set up, testing and confirmation with roaming partner 

• Schedule testing between client and roaming partner

• Exchange test documents with roaming partner for voice, SMS, GPRS, CAMEL 

• Perform SIM Management (exchanging SIM for testing if required) 

• Exchange IR documents with roaming partner

• Perform general roaming troubleshooting where necessary

• Implement and troubleshoot network Data fill 

• Manage day-to-day operational aspects of the Roaming project and scope

• Perform SIGOS test

20% Cross-functional team

• Proactively address support issues by working with different teams within the Roaming Department 

40% Client Support

• Train staff on GSM testing processes and standards 

• Work with roaming department to create all roaming related documentation in accordance with GSM standards 

• Create, define and implement network requirements to enable roaming with network engineering group

• Establish and test IREG interconnect between client and its signaling provider and/or roaming partner 

• Work in conjunction with staff to create IR documents

Job Requirements:

Technical Requirements

• BS Degree in Engineering, Information Systems or business related field preferred (experience can replace the degree requirement)

• 5+ year’s experience in areas of technical customer support, problem management and roaming implementation 

• Strong troubleshooting and error analysis skills

• Strong understanding of GSM standards and testing methods

Required Interpersonal Skills

• Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients.

• Excellent analytical, multitasking, and communication skills (both verbal and written), 

• Detail orientation and familiar with analysis and troubleshooting techniques

• Good control and follow-up skills

• Proactive Listening

• Strong leadership skills

• Good decision making skills

• The ability to excel in a team environment is essential under limited supervision

• Good interpersonal skills

Required Project Management Skills

• Strong prioritization skills in a fast paced, time sensitive environment

• Demonstrates accountability for resolution of issues

• Ability to lead small projects with guidance

• Project time reporting

• Estimate/Project risk analysis

• Identification of tasks and associated hours

• Ability to communicate status updates to project team and management

Travel: 40%

• May be at client location for 2-4 weeks at a time. 

• Must have valid passport to travel

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

-

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.