Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
The Senior IT CRM Administrator configures, maintains, optimizes, and enables the organization's Salesforce Customer Relationship Management (CRM) environment and platform functionality to support effective customer and sales operations. This role partners cross-functionally with sales and business stakeholders to translate sales and pre sales requirements into scalable, mobile first CRM solutions that improve customer experience, data integrity, and business performance. In addition, this role applies professional knowledge to resolve complex issues and improve system performance and usability.
Essential Functions
- Configure, administer, and maintain Salesforce CRM platform to support evolving business needs, ensure system reliability, and maintain secure, effective sales and revenue processes
- Partner with Sales and Sales Operations to understand business requirements, analyze business, functional, and technical requirements, and translate business needs into scalable Salesforce solutions and enhancements
- Design, build, test, and deploy Salesforce configurations and automation, including objects, fields, workflows, validation rules, page layouts, and access models to support Sales Cloud and CPQ/Revenue Cloud functionality
- Lead troubleshooting and resolution of CRM system issues related to performance, data quality, integrations, and user experience, addressing issues with broad business impact
- Support and coordinate system integrations between Salesforce and external platforms to ensure consistent, accurate, and timely data flow across systems
- Monitor and maintain CRM data quality and system integrity by executing data hygiene activities, resolving duplicate or inaccurate records, and supporting reliable reporting
- Monitor CRM performance, adoption, and effectiveness, providing insights and recommendations to optimize processes, improve automation, and enhance user experience
- Partner cross functionally with project teams and stakeholders to support CRM enhancements, upgrades, and process improvements, providing technical and functional expertise
- Plan, test, document, and support releases and change readiness; validate system changes prior to deployment to ensure quality, accuracy, and minimal business disruption
- Plan and execute release/change readiness; stay current on CRM releases and best practices
- Comply with Company and department policies and standards; performs other duties as assigned
Minimum Requirements
- Bachelor's Degree in MIS, Computer Science, Business Administration, or a related field, or equivalent education and/or experience
- 5 years of Salesforce CRM system administration experience and
- Experience with Salesforce Sales Cloud and pre-sales processes (leads, opportunities, quotes) and
- Experience supporting CPQ and/or Revenue Cloud solutions and
- Experience with mobile first sales processes and user experiences
Preferred Requirements
- Salesforce certifications (i.e., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, or CPQ Specialist)
- Experience with Salesforce Revenue Cloud Advanced
Skills and Abilities
- Demonstrated technical proficiency administering and configuring Salesforce CRM and related applications
- Experience working in a highly integrated environment with applications such as: SAP, Informatica, Workday, and Microsoft Fabric
- Familiarity with data governance / MDM concepts and data quality tooling
- Strong hands-on expertise with Flow, security model, and reporting/dashboards
- Strong customer and client orientation, ability to translate and align business processes and requirements into scalable Salesforce configurations and solutions
- Strong analytical and problem solving skills to evaluate system usage, diagnose issues, and recommend improvements
- Strong attention to detail, time management, and problem solving abilities; strong focus on data quality, system integrity, and timely delivery of solutions
- Solid written and verbal communication skills; ability to translate technical concepts into clear, actionable guidance
- Ability to work independently while collaborating effectively with cross functional teams and stakeholders
Physical and Cognitive Demands
- Communicate/Hearing Frequently
- Communicate/Talking Frequently
- Learn New Tasks or Concepts Frequently
- Make Timely Decisions in the Context of a Workflow Frequently
- Complete Tasks Independently Constantly
- Maintain Focus Constantly
- Remember Processes & Procedures Constantly
- Stationary Position (Seated) Constantly
- Vision Constantly
- Hand/Eye Coordination Occasionally
- Bend Rarely
- Complete Tasks in a Noisy Environment Rarely
- Feeling/Grasping/Handling Rarely
- Move/Traverse Rarely
- Repetitive Motions Rarely
What's In It For You:
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$96,500.00 - $128,700.00
EEO Statement
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
