Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview

Genesys is seeking an experienced and motivated Enterprise Applications Developer to design, develop, configure, and enhance Salesforce applications within our Quote-to-Cash ecosystem. This role will contribute to Salesforce solutions that support quoting, order management, product configuration, asset management, and integrations with downstream billing and revenue systems.

As part of the Enterprise Applications team, you will work closely with Technical Leads, Product Owners, Business Systems Analysts, QA, and other developers to deliver reliable, scalable, and well-tested Salesforce capabilities. This is a hands-on development role suited for someone with strong Salesforce development experience who can independently own technical deliverables, contribute to solution design, and drive issues through resolution.

Success in this role requires strong technical expertise, ownership and accountability, analytical problem-solving skills, curiosity, willingness to continuously learn, and the ability to collaborate effectively in a fast-paced, cross-functional environment.

Key Responsibilities

• Design, develop, configure, and support scalable Salesforce solutions using Apex, SOQL, Salesforce Flows, validation rules, custom objects, and Lightning Web Components (LWC).
• Take end-to-end ownership of assigned technical deliverables and be accountable for quality, maintainability, and timely delivery.
• Translate business requirements and user stories into technical designs, development tasks, configuration changes, and high-quality solutions.
• Contribute to technical solution design and recommend appropriate Salesforce platform approaches based on business and technical requirements.
• Develop and enhance Salesforce capabilities related to Quote-to-Cash, quoting, order management, assets, renewals, and related business processes.
• Develop and support solutions leveraging Agentforce Revenue Management (formerly Salesforce Revenue Cloud) capabilities within the Quote-to-Cash ecosystem.
• Participate in code reviews, unit testing, defect resolution, release validation, and deployment activities to ensure the quality and reliability of delivered solutions.
• Troubleshoot and resolve complex Salesforce issues, including configuration defects, data issues, flow errors, permission issues, performance concerns, and integration-related errors.
• Develop and support integrations between Salesforce and downstream systems such as Zuora, Workday, ServiceNow, and middleware platforms.
• Maintain technical documentation, including solution designs, configuration notes, data mappings, integration details, and deployment steps.
• Collaborate closely with Product Owners, Business Systems Analysts, QA, Technical Leads, and other engineering teams throughout the software delivery lifecycle.
• Provide technical guidance and support to junior developers and contribute to peer reviews and knowledge-sharing activities.
• Follow and promote established development standards, Salesforce best practices, release processes, change controls, and security guidelines.
• Demonstrate curiosity and a continuous learning mindset by building Salesforce platform expertise and identifying opportunities to improve system quality, scalability, maintainability, and operational efficiency.

Required Qualifications

• 5+ years of experience in Salesforce development, configuration, or enterprise application development.
• Strong hands-on development experience with Apex, SOQL, Salesforce Flows, validation rules, custom objects, and Salesforce configuration.
• Hands-on experience developing solutions using Lightning Web Components (LWC).
• Strong understanding of the Salesforce data model, security model, profiles, permission sets, role hierarchy, and platform capabilities.
• Experience translating business requirements into technical designs and independently delivering Salesforce solutions.
• Experience working within a structured software development lifecycle, including requirements review, design, development, testing, deployment, and production support.
• Ability to troubleshoot complex technical issues using debug logs, error messages, data analysis, and systematic root-cause analysis.
• Strong analytical and problem-solving skills, with attention to detail, curiosity, and willingness to investigate issues thoroughly.
• Demonstrated ownership and accountability for technical deliverables and issue resolution.
• Ability to work effectively with cross-functional teams, including Product Owners, Business Systems Analysts, QA, Technical Leads, and other developers.
• Strong written and verbal communication skills, with the ability to communicate technical concepts clearly and document solutions effectively.

Preferred Qualifications

• Experience with Agentforce Revenue Management (formerly Salesforce Revenue Cloud), Salesforce CPQ, or other Quote-to-Cash solutions.
• Experience designing and developing integrations using REST/SOAP APIs, middleware, asynchronous Apex, platform events, or other Salesforce integration patterns.
• Exposure to Zuora Billing, Workday, ServiceNow, or other enterprise SaaS platforms.
• Experience using GitHub, CI/CD pipelines, deployment tools, and version control practices.
• Salesforce certification such as Platform Developer I, Platform Developer II, Administrator, or App Builder is a plus.
• Experience working in Agile delivery teams with Jira, sprint planning, backlog refinement, and defect management.
• Experience mentoring or providing technical guidance to junior developers.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.