Sr. Security Supervisor, Full Time (Crypto.com Arena)

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the world’s busiest and most successful venues in the world. As the home of three professional sports franchises – the NBA’s Los Angeles Lakers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows. 
 
For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events. 
 
Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.  

Job Summary:

Reporting to the Security Management Team, the Sr. Security Supervisor will supervise Security Officers at Crypto.com Arena and/or Peacock Theater, representing the organization in an exemplary manner. 

Essential Duties:

Event Security

• Uphold the Security Department’s directives; most importantly, our mission to take reasonable steps to protect the safety and security of our venues’ guests, team members, and assets with respect towards everyone’s dignity and legal rights
• Resolve escalated security situations, providing appropriate warnings and complete ejections/arrests if warranted/necessary.
• Ensure enforcement and compliance of the venue’s Event Policies at all times.
• Assist with directional and informational inquiries. Serve as an escalation point for complaints/issues.
• Appropriately document all major/minor incidents.
• Represent Crypto.com Arena and/or Peacock Theater and the Security Department in an exemplary manner.
• Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.

Staff Supervision

• Deploy staff for events. Assign appropriate shifts, breaks, and necessary equipment.
• Train staff in basic guest service and security skills. Actively monitor staff interactions with Crypto.com Arena and/or Peacock Theater guests, clients, artists/athletes, and team members at events to ensure a safe, secure, comfortable entertainment experience for all.
• Provide leadership and guidance to staff. Serve as mentor/coach to all Security team members.
• Provide timely, appropriate feedback to staff on performance, both positive and corrective. Effectively communicate escalated team member issues to Security Management Team.
• Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of Crypto.com Arena/Peacock Theater company/department policies.
• Accept responsibility for the performance and conduct of the security team assigned to the deployment.
• Exhibit leadership qualities, motivate staff, and lead by example.

Staff Hiring & Training

• Assist with Department hiring, including conducting interviews and assisting with new hire orientation training.
• Assist with Department training, including an expanded role in the daily training program.
• Assist with training new Security Supervisors.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 3-4 years of related work experience, including supervisory experience.
• Previous security experience and current Guard Card required.
• Strong interpersonal and communication (written and verbal in English) skills.
• Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel).
• Ability to multi-task and perform under pressure.
• Ability to establish/maintain effective working relationships with building staff, guests, clients and vendors.
• An understanding of the rules of law and relevant penal codes pertaining to security.
• Strong teamwork etiquette.
• Flexibility to adapt to changes in assignment per event.
• Ability to maintain patron, team member, and company confidentiality.
• Ability to lift, carry, push, and pull up to fifty (50) pounds with or without reasonable accommodations.
• Ability stand/walk and climb stairs for more than four (4) hours; ability to run; ability to talk, listen, and observe continuously.
• Available to work at least five (5) event shifts per week, including evenings, weekends, and holidays.

Preferred Qualifications:

• Bilingual (Spanish) a plus.
• Previous experience working in a similar sports/entertainment facility environment.
• At least one (1) year of experience supervising and leading a team.
• CPR / AED / First Aid Training.

Additional Comments:

Note: This position is currently only open to internal candidates working at Crypto.com Arena or Peacock Theater as a part-time Security Supervisor or full-time Security Officer.

Pay Scale: $29.58

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)