Sr. Service Associate

SUMMARY:

Our Service Team consistently strives for service excellence. Sr. Service Associates work with our Service team and provide support to our Financial Advisors. Sr. Service Associates play a key role in providing exceptional service to clients of our financial advisory team. This role supports both clients and advisors with a focus on addressing inquiries, managing client accounts, and ensuring smooth operations. The individual will handle day-to-day client requests, manage paperwork, and assist with account transactions, working closely with senior team members to maintain a high standard of service.

This is a full-time, Non-Exempt role based out of our Folsom, CA office and requires 5 days of in-office work. This position has a budgeted salary of $70,000-$85,000, which will be based on the candidates experience. In addition, this position is eligible for an annual bonus based on their performance and the companies.

DUTIES AND RESPONSIBILITIES

• Serve as a point of contact for clients, responding to calls and emails, addressing their needs and inquiries in a timely manner.
• Coordinate and manage client appointments, ensuring all logistics and documentation are prepared.
• Process client requests, including account transactions, and paperwork in compliance with firm procedures.
• Support the onboarding process for new clients, ensuring a smooth and positive first experience.
• Work with custodians and internal teams to resolve any issues related to account maintenance, transfers, or service requests.
• Provide notary services for client transactions as needed.
• Assist in maintaining accurate client records and ensure all documentation is up to date.
• Work with financial advisors to understand client preferences and goals and help relay that information accurately.

QUALIFICATIONS

• 5-8 years of experience in a client-facing administrative role within the financial services industry.
• BS/BA degree preferred – GED required
• Strong communication skills with the ability to manage client relationships.
• Experience with CRM systems
• Knowledge of regulatory requirements and industry best practices is a plus.
• Detail-oriented with a strong focus on accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office Suite.

PHYSICAL REQUIREMENTS

• Works in an office environment
• Requires extended periods of sitting or standing at a desk, talking on the phone, and typing
• Use hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer
• Occasionally move about inside the office to access file cabinets, office equipment, etc.
• May carry or lift weight up to 10 lbs. in very limited occurrences