Sr. Service Performance Manager, SAP AMS, FSS

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role 

McKesson is seeking an experienced Sr. Service Performance Manager, SAP AMS, FSS to oversee the operational health, stability, and continuous improvement of our SAP ecosystem. This role will provide leadership across SAP production support, AMS governance, incident management, vendor oversight, service delivery, and operational excellence initiatives. 

The ideal candidate combines deep SAP functional and operational expertise with strong stakeholder management skills and experience driving service reliability, resiliency, automation, and AI-enabled operations. This role will partner with business and technology leaders to ensure SAP services consistently meet business objectives while supporting McKesson's digital transformation journey. 

 

What You'll Do 

• Lead SAP Application Management Services (AMS) operations across SAP S/4HANA and integrated platforms. 

• Drive Incident Management, Problem Management, RCA, and CAPA activities to improve service stability and reduce recurring issues. 

• Establish and manage governance processes, KPIs, SLAs, operational reviews, and service reporting. 

• Manage strategic vendor relationships and hold partners accountable for contractual and operational commitments. 

• Partner with business stakeholders to provide transparent communication during incidents, releases, and major operational events. 

• Lead operational resilience initiatives including monitoring, alerting, self-healing automation, operational hygiene, and AI-enabled operations practices. 

• Collaborate with infrastructure and Data Center teams to maintain availability, performance, security, and disaster recovery readiness. 

• Drive continuous improvement initiatives that improve customer experience, operational efficiency, and service reliability. 

 

Basic Requirements 

• 7+ years of experience supporting enterprise SAP environments, SAP operations, AMS delivery, service management, or production support leadership roles. 

• Bachelor's degree or equivalent experience in Information Technology, Business, Engineering, or a related discipline. 

• Experience leading Incident Management, RCA, CAPA, and Problem Management processes in large-scale environments. 

• Experience managing AMS providers, vendors, outsourcing partners, or managed service organizations. 

• Experience developing and managing SLAs, KPIs, governance dashboards, and operational metrics. 

• Experience supporting SAP S/4HANA business processes including Finance (Record-to-Report), Order-to-Cash (OTC), and Procure-to-Pay (P2P). 

• Experience communicating with senior business stakeholders and technology leadership during critical operational events. 

• Experience supporting SAP integrations and cross-functional enterprise applications. 

 

Preferred Skills/Experience 

• SAP S/4HANA operations leadership experience in highly regulated or healthcare environments. 

• Knowledge of SAP integration technologies including middleware, APIs, BTP, EDI, and interconnected enterprise platforms. 

• Experience implementing AIOps, predictive monitoring, self-healing capabilities, intelligent alerting, and automation solutions. 

• Knowledge of ITIL, Service Management, Change Management, and Release Management best practices. 

• Experience leading major incident response and operational recovery efforts. 

• Understanding of Data Center operations, infrastructure management, cloud environments, resiliency, and disaster recovery planning. 

• Experience with observability, monitoring, and event management platforms. 

• SAP certifications, ITIL certification, or related service management certifications preferred. 

 

Travel / Work Environment / Physical Requirements 

• Limited travel may be required based on business needs. 

• Hybrid or remote work arrangements may be available based on business requirements. 

• Ability to participate in critical incident support and occasional after-hours escalations when necessary. 

• Ability to work for extended periods at a computer workstation. 

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.  In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. 

Our Base Pay Range for this position

€71,300 - €118,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.