Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
About the Team
The Client Portal team (CLIP) is a product-critical domain team at TrueML. We own the systems that give clients visibility and control over their account inventory, configuration settings, and operational analytics. Our flagship effort is the OTP Client Portal — a unified, multi-product platform designed to consolidate and replace the legacy Recover and Retain client-facing applications. We also own the Entity Configuration Service, a platform-level hierarchical data store that other domain teams depend on managing client settings across TrueML's entity model.
What You'll Own
- The OTP Client Portal — a Next.js mono-repo frontend that serves as the single client-facing application for dashboards, inventory views, configuration management, and content authoring
- Content management tooling — a self-service CMS within the portal enabling clients to author, edit, and publish communication templates, including GenAI-assisted writing via AWS Bedrock
Work-Life Benefits
- Unlimited PTO
- Medical benefit contributions in congruence with local laws and type of employment agreement
What You'll Do:
- Design and build reliable, scalable frontend and backend systems that serve both internal operations teams and external clients
- Drive the technical roadmap for the Client Portal domain — making architectural decisions that support a multi-year platform consolidation
- Own services end-to-end: design, implementation, deployment, and on-call support
- Build and maintain platform-level infrastructure (Entity Configuration) that other domain teams across TrueML depend on
- Collaborate closely with other domain teams on cross-domain integration via event-driven patterns and integration with legacy systems
- Contribute to frontend architecture decisions as the portal grows in scope and complexity
- Mentor engineers and contribute to TrueML's engineering culture
Who You Are (Qualifications):
- 5+ years of professional software engineering experience, with 2+ years in a senior or tech lead capacity
- Strong proficiency in TypeScript and Next.js — the Client Portal is a Next.js mono-repo and the team's primary frontend technology
- Experience with Go — our backend services run Go on AWS Lambda
- Experience with AWS — specifically Lambda, DynamoDB, Secrets Manager, EventBridge, SNS/SQS, and ECR
- Familiarity with Terraform or comparable infrastructure-as-code tooling (we use Terraform with Atlantis for automated IaC workflows)
- Strong grasp of API design, including OpenAPI/REST contracts and code generation
- Experience with event-driven architectures and async messaging patterns
- Comfort working across the full stack — you can move fluidly between frontend UI work and backend service development
- Experience operating services with high reliability requirements — you understand SLOs, runbooks, and incident response
Who You Might Be (not required, but "nice to have")
- Experience building multi-tenant SaaS portals or client-facing configuration tools
- Familiarity with headless CMS platforms (e.g., Contentful) and content pipeline architecture
- Experience with platform migrations — consolidating legacy systems into a unified product while maintaining backward compatibility
- Background in hierarchical configuration systems or feature flag / settings management at scale
- Experience with GenAI integration (AWS Bedrock, LLM proxying, prompt engineering in product features)
- Experience with OpenTelemetry instrumentation and observability tooling (we use OTel with Observe)
- Familiarity with data visualization and analytics dashboarding in client-facing products
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.
Our Dedication to Diversity & Inclusion
TrueML is an equal-opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions, and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
