Sr Software Engineer

We are looking for an experienced Pega Developer with strong hands‑on expertise in Pega Customer Service (Pega CS) to design, build, and enhance customer interaction and service applications on Pega Infinity.

CSA , CSSA certifications are mandatory. Having CLSA is an advantage.

Key Responsibilities

• Develop and customize Pega Customer Service Interaction Portal, Interaction Flows, Customer Composite, and Service Cases
• Configure Interaction Drivers, Intent Tasks, and Microjourneys within the Pega CS framework
• Implement omnichannel features such as Web Messaging, Chat, Email Bot, and Self‑Service
• Integrate CTI platforms (Avaya/Cisco/Genesys/Amazon Connect) including screen-pop and call control features
• Design data models, API integrations (REST/SOAP), data pages, UI rules, and reusable components
• Ensure guardrail compliance, performance optimization, and troubleshooting across environments
• Collaborate with business teams, QA, and architects to ensure high‑quality delivery

Required Skills

• 6–12 years of hands‑on Pega PRPC development experience
• Strong experience with Pega Customer Service (Pega CS) framework (mandatory)
• Proficiency in case management, UI, integrations, data pages, decision rules, and OOTB CS components
• Experience with Pega 8.x / Infinity and Agile/Scrum delivery

Preferred Skills

• Pega certifications: CSSA, Pega Customer Service Specialist. Having CLSA is an advantage.
• Experience in Digital Messaging, Voice AI, chatbots, or NLP-driven CS capabilities
• Knowledge of CTI adapters, Pega Knowledge Management, or CDM (Customer Data Model)

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact careers.india@mcmcg.com