USA - REMOTE - REMOTE, United States of America
Remote only
Job Description
Our Company's Animal Health division is seeking an experienced SAP Order to Cash (OTC) Specialist / Key User to serve as a functional business lead for OTC processes within a modern SAP S/4HANA environment. This role is critical to ensuring the stability, efficiency, and continuous improvement of Order Management and Customer Care processes in the U.S., while collaborating with global partners and cross‑functional teams.
The position functions as a business process expert and first-line functional support lead, bridging business operations and IT. The SAP OTC Specialist ensures high-quality system usage, drives process optimization, supports testing and releases, enables automation, and promotes data-driven operational excellence.
Key Responsibilities
SAP OTC Functional Leadership
Operational Support & Issue Resolution
SAP S/4HANA & Technology Enablement
Testing, Validation & Documentation
Training & Change Enablement
Continuous Improvement, Automation & Analytics
Global Collaboration & Governance
Qualifications & Experience
Required
Preferred
Required Skills:
Business Processes, Business Process Integration, E-Commerce, End User Support, End-User Training, Leadership, Operational Excellence, Order Processing, Order to Cash (OTC), SAP ERP Central Component (SAP ECC), SAP Order to Cash, SAP S/4HANA, SME SupportPreferred Skills:
Animal Health Care, Continuous Improvement, Cross-Functional Teamwork, Pharmaceutical Industry, Veterinary MedicineCurrent Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
The salary range for this role is
$87,300.00 - $137,400.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
10%Flexible Work Arrangements:
RemoteShift:
1st - DayValid Driving License:
NoHazardous Material(s):
N/AJob Posting End Date:
07/21/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
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