Sr. Staff Customer Trust Manager

What you will do

• Customer Interaction & Trust Center Enhancement: You will manage a straightforward process for answering security and technical questions from our customers and internal users. You will also enhance and maintain our Trust Center, making sure it proactively answers customer questions and serves as a go-to resource.

• Engineering & Security Collaboration: You will collaborate closely with our Engineering, Product, go-to-market and Information Security teams. Together, you will translate complex technical and architectural details into clear, accurate, and friendly responses for our customers.

• Contract Review & Technical Feedback: You will review customer contracts, MSAs, and DPAs. By partnering with our Legal and Sales teams, you will provide feedback, redlining, and negotiation support on security clauses to ensure everything aligns perfectly with our true capabilities and risk appetite.

• Trust System Management: You will keep our customer trust systems accurate and support a federated security approach across Sonar. You will also get to drive exciting improvements and add new capabilities to our tooling.

• AI Prompt Engineering: You will have the opportunity to develop and refine prompts and automated workflows using LLMs, helping us ensure our security information systems stay exceptionally valid and up to date.

Experience and qualifications

• Unwavering Customer Obsession: You truly view security as a way to enable people. You are passionate about building solutions that help teams innovate and move fast without ever compromising the safety of our organization or our users.

• Contract & Legal Acumen: You have solid experience reviewing, redlining, and providing feedback on security clauses and technical language in customer contracts. You are great at bridging the gap between Legal, Sales, Engineering and InfoSec.

• Technical Diplomacy & Engineering Collaboration: You are a fantastic communicator! You can partner deeply with Engineering to validate technical details and then turn around and explain those complex security requirements in clear, simple business terms for non-technical peers.

• Executive Presence: You are comfortable and experienced in working directly with senior leaders, especially a CISO. You know how to effectively communicate strategy, report on trust metrics, and give sound advice on risk.

• Extensive Multi-Domain InfoSec Expertise: You bring deep experience across several security domains, which might include GRC, Cloud Security, IAM, or Application Security. You are also very familiar with common compliance frameworks like SOC 2, ISO 27001, and GDPR that our customers care about.

• AI Proficiency: You have a proven ability to use AI tools and create complex prompts to solve tricky security problems and automate repetitive governance tasks.

• Autonomous Leadership & Organizational Acumen: You have the strong organizational skills needed to juggle multiple high-stakes projects, audit reviews, and contract negotiations all at once, requiring minimal supervision to achieve broad goals.

Additional comments

This role is based in Austin, TX. We are unable to consider candidates unwilling to be in Austin, but we are willing to relocate the right candidate.

Benefits

• Flexible comprehensive employee benefit package.
• We encourage usage of our robust time-off allocations. You will receive  23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
• We offer an exciting 401(k) plan that has a 4% match.
• Generous discretionary Company Growth Bonus, paid annually.  
• Fully paid parking in the heart of downtown Austin, Texas.
• Global workforce with employees in 20+ countries representing 35+ unique nationalities.
• We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
• Monthly catered events, and team events.

We value diversity, equity, and inclusion

At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you need any accommodation, please reach out to us at hiring@sonarsource.com. 

All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date. 

Applications that are submitted through agencies or third party recruiters will not be considered.