What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
Position Summary:
As Staff Field Applications Scientist, you will serve as a primary technical field contact for internal applications support teams and as an SME in NIPT and Bioinformatics. You will be responsible for knowledge transfer and support for our frontline staff, delivering customer trainings and Illumina professional services as needed, and providing data analysis, logistical, and troubleshooting support for complex issues.
As Staff Field Applications Scientist, you will also be required to provide basic applications support (installation, system validation, customer training) to customers in Australia and New Zealand using Illumina's high throughput sequencing and array systems as needed.
Position Responsibilities:
- Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
- Interpreting customer needs and identifying if the responsibility for a problem resolution falls to product management, engineering, or other company personnel
- Liaising with internal teams (Product, Field and Technical support) during troubleshooting process
- Acting as a first point of contact within both ANZ and APJ to resolve complex NIPT applications and bioinformatics issues in the district and region, both on site and remotely
- Liaising with Regional and Global Product Support teams to ensure timely communication and advice provision on current issues to field teams
- Coordinating educational efforts with NIPT and Bioinformatics support teams globally
- Developing and maintaining positive relationships with customers
- Coordinating and executing on installations including facility inspections, instrument validation, and customer training
- Supporting sales efforts through technical presentations and customer management
- Acting as a key contributor of customer feedback to marketing and product development teams
- Developing and improving key company processes that support our mission of building a world-class customer support organization
- Mentoring and coaching internal support team members in area of expertise
Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
Position Requirements:
- Prior field experience supporting customers using sequencing technologies
- Demonstrated understanding of sequencing data analysis software applications
- Demonstrated experience with next generation sample preparation technologies and protocols
- Demonstrated superior problem solving and interpersonal and account management skills in a commercial environment
- Experience in next-generation sequencing applications
- Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners
- Outstanding problem solving and interpersonal skills
- Demonstrated high-level written and verbal communication
- Clear vision of and commitment to providing outstanding customer service
- Must be willing to travel up to 50%
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Preferred Experience/Education/Skills:
- Typically requires a minimum of 8 years of related experience with a
Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3
years’ experience; or equivalent experience. - 5+ years Biotechnology experience preferred
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
