Want to know if this job is worth applying to?
Allen, Texas, United States
Hybrid
Not Available
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
As a Sr Technical Support Supervisor in our 24/7 Network Operations Center, you will provide shift-based operational leadership and direction to a dedicated technical support staff. You will drive operational excellence, manage incidents, and maintain service availability to help ensure our customers are connected when it matters most. Working in a people-first culture, you will empower your team through active coaching, professional development, and collaborative problem-solving. Bachelor's degree or equivalent practical experience.
Work schedule for the Sr Supervisor I NOC Technical Support role:
Day Shift
Monday - Friday, 8:00 am - 4:30 pm (Central Time)
Schedules subject to change in response to business needs.
Key Responsibilities:
Operational Leadership & Shift Oversight
Guide daily technical support operations to maintain service level objectives, coordinate ACD staffing, and align work schedules with dynamic operational needs
Monitor team performance against service level agreements (SLAs and OLAs) while fostering continuous operational improvement
Maintain full compliance with state and federal telecommunications outage notification regulations (including FCC mandates)
Incident Escalation & Customer Operations
Oversee incident response workflows to resolve critical infrastructure, service, and endpoint concerns quickly and accurately
Handle customer escalations collaboratively alongside senior management and internal support teams to deliver high customer satisfaction
Direct departmental onboarding, system account permissions, and routine administrative functions for direct reports
Team Coaching & Technical Standards
Conduct regular team meetings and individual performance reviews to provide constructive feedback, deliver SMART goals, and establish tailored development plans
Author and standardize technical instructional documentation, including Knowledge Base (KB) articles, MOPs, training aids, and departmental guidelines
Drive ongoing employee engagement and technical growth across complex IP network topologies
Job Requirements:
Technical Expertise
IP Networking proficiency and familiarity with interoperability standards
Network Troubleshooting expertise involving IP connectivity, routers, switches, terminal devices, servers, and endpoints
Networking Protocols knowledge across BGP, MPLS, SIP, or VPN architectures
Technical Documentation navigation capabilities, including reading and interpreting network drawings (such as Visio diagrams)
Professional Experience
Incident Management experience delivering fast resolution and clear communications within 24/7 mission-critical environments
Performance Coaching background utilizing metrics-driven goals and constructive feedback loops to support team members
1+ years of supervisory or leadership experience with responsibility for direct reports
Preferred Qualifications
Experience working directly within a telecommunications or public safety Network Operations Center (NOC) environment
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Target Base Salary Range: $63,000 - $73,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
#LI-Hybrid
High School Diploma
1+ years of supervisory or leadership experience with responsibility for direct reports
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.