About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking a Sr. Support Engineer, SAP UK Payroll. The role will report directly to the Regional Manager, SAP – EMEA. The Sr. Support Engineer, SAP UK Payroll will be based in the UK and may work from a remote office.
Position Summary
The role of the Sr. Support Engineer, SAP UK Payroll is to provide exceptional remote-based support for mission-critical SAP Payroll applications as part of our global customer SAP Delivery team.
The position is responsible for providing subject matter expertise and support to global clients operating SAP Payroll environments in the UK. This includes researching and troubleshooting complex Payroll issues, providing advice and solutions, and helping clients maintain stable and compliant Payroll operations.
The Senior SAP Payroll Engineer requires deep functional SAP Payroll expertise, strong integration knowledge, and the ability to diagnose issues, evaluate configuration, test potential solutions, and deliver or recommend fixes within complex, integrated and highly configured environments.
Strong hands-on experience with UK SAP Payroll, UK statutory and legal reporting requirements, country-specific infotypes, Payroll configuration, PCRs and schemas is essential for this role.
The role may also support Payroll-related issues connected to Time Management, Personnel Administration and Organisation Management. While candidates are not expected to be specialists in every SAP HCM area, they should have sufficient knowledge to investigate related issues and collaborate with other Support Engineers when additional expertise is required.
Essential Duties and Responsibilities
- Solve customer issues using methodical troubleshooting based on expert knowledge of SAP Payroll functionality and technology within complex ERP environments.
- Work closely with customers as issues arise to understand their needs, support business change and deliver a consistently high-quality customer experience.
- Provide remote-based support for the functional and technical features of SAP Payroll, including Payroll and Time Management configuration.
- Support UK Payroll statutory regulations, legal reporting requirements and country-specific infotypes.
- Investigate and resolve issues involving PCRs and schemas, Payroll and Finance integration, Payroll calculations and Payroll processing.
- Support absence processing, including sickness, maternity, paternity and shared parental leave.
- Support UK Local Government Payroll issues where applicable, including Multiple Employment, LGPS and Teachers’ Pension requirements.
- Support RTI submissions, year-end activities and other UK Payroll compliance processes.
- Provide support for Ireland Payroll and other country-specific Payroll configurations where knowledge and experience are available.
- Support client enhancements and configuration changes by providing technical and functional advice, recommendations, planning support and best-practice guidance.
- Propose application break fixes for critical product defects.
- Help clients analyse, identify and correct Payroll-related data issues.
- Manage one or more assigned customer accounts as the primary technical and functional Payroll advisor.
- Act as the main point of contact for assigned accounts, coordinating with other Support Engineers and specialists when additional expertise is required.
- Be a proactive contributor to the support organisation.
- Collaborate with team members in a virtual team environment, sharing experience and supporting colleagues across different customer situations.
- Contribute to team knowledge sharing by documenting relevant solutions, sharing practical experience and helping colleagues resolve complex customer issues.
Additional Duties & Responsibilities
Other job-related duties and responsibilities may be assigned from time to time.
Education
- Bachelor’s degree in computer science, information systems, business or a related field, or equivalent professional experience.
- Membership of CIPP or an equivalent professional Payroll organisation is desirable.
Experience
- 10+ years of relevant hands-on SAP Payroll experience is essential.
- Extensive experience supporting SAP Payroll for organisations operating in the UK.
- Deep knowledge of UK Payroll configuration, statutory regulations, legal reporting and country-specific infotypes.
- Extensive knowledge of PCRs and schemas, Payroll and Finance integration, Payroll processing and Payroll calculations.
- Strong experience with Time Management and Payroll-related absence processing, including sickness, maternity, paternity and shared parental leave.
- Experience investigating and resolving complex SAP Payroll issues in highly configured and integrated environments.
- Experience supporting RTI submissions, year-end processing and other UK Payroll compliance activities.
- Experience with UK Local Government Payroll, including Multiple Employment, LGPS or Teachers’ Pension requirements, is highly desirable.
- Experience supporting Ireland Payroll is beneficial but not required.
- Country-specific Payroll knowledge for other European or Middle Eastern countries is a nice to have.
- Experience supporting SAP Payroll application end users within a corporate, consulting or managed-support environment.
- Experience contributing to a full lifecycle SAP Payroll implementation, major upgrade or significant Payroll enhancement is beneficial but not essential.
- Experience providing ongoing application support following an implementation or upgrade.
- Deep working knowledge and understanding of Payroll business processes.
- Strong analytical and logical problem-resolution skills.
- SAP certification is considered a plus; however, relevant hands-on SAP Payroll experience is more important.
- Demonstrated experience resolving complex Payroll problems and issues that may involve related SAP HCM areas.
- The ideal candidate will be fluent in English, including speaking, reading and writing. Proficiency in another European language is preferred but not required.
Skills
- Superb troubleshooting skills and tenacity in problem solving.
- Ability to investigate, debug and triage support-case issues involving SAP Payroll ABAP code.
- Strong functional knowledge of SAP Payroll configuration, processes, tables and relationships.
- Ability to analyse complex Payroll issues and identify the underlying functional, configuration, integration or data-related cause.
- Ability to understand issues connected to Time Management, Personnel Administration and Organisation Management and collaborate with other specialists when required.
- Strong understanding of UK Payroll statutory, legal reporting and compliance requirements.
- Passionate focus on customer support and the ability to build long-term, successful working relationships with clients.
- Excellent interpersonal, presentation and communication skills, both verbal and written.
- Attention to detail and the ability to learn quickly.
- Strong focus on client satisfaction.
- Demonstrated ability to work independently and as part of a global team.
- Ability to collaborate, share knowledge and support colleagues within a virtual environment.
- Ability to work calmly and professionally in high-pressure situations.
- Ability to manage assigned customer relationships and act as a trusted technical and functional Payroll advisor.
- Ability to work remotely from a home-based office in a virtual environment.
Location
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
