Sr System Admin

Hi, I'm Rita Dias, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

This position is responsible for providing technical and Windows administration support to ensure that production servers, operating systems, and systems management components are functionally properly. You will work with a team that acts as a primary escalation point to resolve difficult problems and provide solutions involving new and existing technologies. You will be responsible for the configuration and support of Microsoft Windows based servers for internal and external customers.
We are looking for a Sr System Admin who will:

• Provide global support and administration of core Active Directory and associated services. (AD, Replication, Forest and Domain Level Trusts, DNS, DHCP, PKI, GPOs, etc.)

• Analyze and document current infrastructure and devise strategies for monitoring in-house application performance characteristics, inter-process communications, messaging, middleware and collaborative software on various platforms.

• Assist in development of hardware/software business cost of ownership models and presentations for management.

• Installation, configuration, maintenance and support for hardware, operating systems and applications.

• User administration; printer administration, security policy implementation; system backup and recovery.

• Participate in completing customer change requests and problem ticket resolution outside of normal business hours.

• On-call duties that include 24x7 pager response.

Is this opportunity right for you? We’re looking for candidates who have:

• Five years' experience in a primary support role managing a large Windows server network (50+ servers) consisting of the following:

-Windows 2016, 2019, and 2022 Server Operating Systems
-Internet Information Server 5.0 and greater
-Windows Terminal Services
- Experience with Entra ID, App Registration and SSO
-Active Directory (including having worked in the set-up and implementation process)

• Demonstrated proficiency in the design, implementation and maintenance of Microsoft operating systems/technologies and third party applications including either Citrix Server or VMware ESX Server.

• Working with network infrastructure applications across networks such as messaging, database, Intranet, Internet communications and operating systems administration.

• Supported server technology (such as RAID, clustering, domain models, DHCP, DNS, WINS, LDAP).

• Experience/expertise in the following areas:

-PowerShell and .NET preferred
-Monitoring methodology and technologies
-IT Infrastructure Management Frameworks such as ITIL and the Microsoft Operations framework

• Demonstrated ability to anticipate potential problems and develop contingency plans.

• Must have excellent written and verbal English communication skills with the ability to communicate technical subjects with technical and non-technical employees.

• Knowledge in hardware/software architecture as well as being able to implement solutions for the company.

• Experience identifying issues and determining root cause via a consistent, layer by layer, logical approach.

• Demonstrated ability to manage multiple assigned tasks/projects in addition to daily responsibilities.

• Ability and willingness to be on-call 24x7 in an on-call rotation.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.