Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Senior Systems Analyst to join our Legal & Compliance Technology Team in Newport Beach, CA.
As a Senior Systems Analyst, you will play a critical role in Pacific Life’s growth and long‑term success by serving as a key liaison between Legal, Compliance, and Technology. You will partner closely with business stakeholders and delivery teams to translate complex regulatory and legal requirements into scalable, well‑governed technology solutions.
You will join a highly collaborative technology team supporting Legal and Compliance applications within the Corporate Division. This is a fast‑paced, outcome‑driven environment where clarity, judgment, and strong communication are essential. Your peers will include Developers, Application Administrators, and other professionals within the broader technology organization.
How you will make an impact:
- Elicit, analyze, and document complex business and technical requirements, translating them into clear, actionable user stories and functional specifications with well‑defined acceptance criteria.
- Serve as a trusted partner to business and technology stakeholders, leading working sessions and discussions to support the delivery of small to midsize initiatives.
- Develop deep understanding of application workflows, integrations, and data flows across the Legal and Compliance technology portfolio.
- Create and maintain high-quality technical and process documentation, ensuring solutions are supportable, auditable, and aligned with enterprise standards.
- Own and manage quality assurance and test automation activities, including:
- Designing and maintaining automated test scenarios (UI, API, and/or regression tests) aligned to business requirements and critical workflows.
- Developing comprehensive test plans, test cases, and automation artifacts that support repeatable, reliable validation.
- Ensuring test coverage and traceability between requirements, user stories, and automated/manual tests.
- Partner with development teams to embed test automation early in the delivery lifecycle, supporting faster feedback and reduced regression risk in a regulated environment.
- Coordinate User Acceptance Testing (UAT) and validate that automated and manual test results support business readiness and regulatory expectations.
- Contribute to the definition and continuous improvement of test automation standards, working within established frameworks and tooling to improve consistency, quality, and release confidence across Legal and Compliance platforms.
- Act as front‑line support for incidents, escalations, and complex business inquiries, partnering with product teams and platform teams to drive resolution.
- Collaborate within an Agile delivery model to help teams prioritize work, manage dependencies, and deliver value incrementally.
- Demonstrate a continuous learning mindset, enabling creative problem‑solving and the ability to effectively adopt new technologies quickly.
The experience you will bring:
- Bachelor’s degree in Computer Information Systems, Business Administration, or equivalent education and experience.
- 5–8 years of experience in a systems analysis or related role within a financial services or other highly regulated environment.
- Strong verbal and written communication skills, with the ability to engage effectively with both business and technical audiences.
- Demonstrated analytical and problem‑solving skills, including the ability to navigate ambiguity and complex requirements with a high degree of attention to detail.
- Advanced proficiency in Microsoft Office tools (Outlook, Word, Excel, PowerPoint, & SharePoint).
- Strong working knowledge of Agile methodologies, including Scrum and/or Kanban.
- Moderate to advanced SQL skills, with experience analyzing data to support requirements, testing, or issue resolution.
- Experience supporting or developing automated testing solutions and familiarity with modern testing frameworks and software such as Selenium and Playwright, including regression or API testing. This also requires some experience with scripting languages such as Python and PowerShell.
What will make you stand out:
- Proven success leading or coordinating small to midsize technology initiatives from requirements through delivery.
- Experience modernizing, enhancing, or automating business processes and systems in a regulated environment.
- Ability to identify and apply AI-driven approaches to improve efficiency, coverage, and quality within test automation processes.
- Familiarity with integrating automated tests into CI/CD pipelines or Azure DevOps workflows is a plus.
- Experience supporting Legal, Compliance, Risk, or GRC platforms is a strong plus.
#LI-KP1
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$124,830.00 - $152,570.00
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
