Role Overview
NETGEAR is seeking a technically skilled and customer-centric Systems Engineer to support our Enterprise and IT customers. This role focuses on delivering technical leadership during the sales cycle and beyond, ensuring successful deployments of wired and wireless enterprise networking solutions.
The ideal candidate will be a trusted advisor with deep knowledge in Wi-Fi, LAN switching, cloud networking, and Zero Trust security. You will also play a key role in relaying customer feedback to influence product strategy and innovation, while working closely with MSPs, VARs, and channel partners.
Key Responsibilities
Partner with account teams, MSPs, VARs, and channel partners to deliver pre-sales technical consultation, solution design, product demonstrations, and proof-of-concepts tailored to enterprise customer needs.
Lead the architecture and deployment of enterprise-grade Wi-Fi, switching, routing, security, and cloud networking solutions.
Present technical content to diverse audiences, including IT stakeholders, MSPs, VARs, and internal teams.
Act as the technical bridge between customers, partners, and NETGEAR Support, ensuring smooth post-sales transitions, managing escalations, and maintaining a consistent customer experience.
Serve as the voice of the customer by gathering, analysing, and communicating technical feedback and feature requests to Product Management.
Design and support secure networking environments leveraging Zero Trust principles, including user/device segmentation, role-based access, and secure onboarding.
Promote and support the adoption of cloud-managed networking platforms, enabling scalable multi-site management with capabilities such as zero-touch provisioning, real-time alerts, firmware lifecycle management, and network analytics.
Conduct detailed RF planning and wireless network design using tools such as Ekahau or similar.
Enable and support NETGEAR’s channel ecosystem (MSPs, VARs, distributors) through technical training, solution guidance, and joint customer engagements.
Maintain in-depth knowledge of competitive products, market trends, and the evolving enterprise IT landscape.
Required Qualifications
5+ years of experience in Systems Engineering, Network Engineering, or a similar technical customer-facing role.
Wi-Fi 6/6E/7 wireless networking technologies
Layer 2/3 switching, VLANs, routing, QoS, and enterprise security practices
Cloud-managed networking (Netgear Insight or competitive solutions)
Zero Trust security concepts including identity-based access and micro-segmentation
Strong troubleshooting and solution development skills across both wireless and wired networks.
Experience using RF design tools (e.g., Ekahau, Hamina, etc).
Experience supporting or working with channel partners, MSPs, and mid-market enterprise customers.
Strong interpersonal and communication skills – able to influence and build trust with both technical and business audiences.
Excellent organizational and project coordination skills.
A team player with a passion for customer success and product excellence.
Comfortable operating in a fast-paced, cross-functional environment.
Preferred Qualifications
Industry certifications such as CWNA, CCNA/CCNP, or equivalent preferred.
Additional Information
Travel up to 50%, depending on territory needs.
Company Statement/Values:
At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.
We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture.
We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.
NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.