At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Location: Sioux Falls, SD
Shift: 8:00am-5:00pm, Monday-Friday
Job Status: Full-Time
Company: PREMIER Bankcard
About the Role
Provides technical maintenance and recovery support to the firm’s information technology systems. Uses a variety of testing tools and techniques to troubleshoot and resolve complex technical problems associated with the system’s hardware and software. Interfaces with vendors and maintenance providers to service and maintain the system, implement necessary measures to limit the system’s downtime, provide technical support to optimize system performance.
Job Duties and Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.
- Assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing large complex systems or networks consisting of a combination that may include servers, LANS, WANs. Fabrics, storage arrays, and the physical and logical components that integrate these systems together as an enterprise networking backbone or platform.
- Formulates recommendations consistent with company directives, policies, standards and regulations, and exercises independent discretion over work methods, assignment requirements, and decisions required to complete assigned tasks.
- Serves as a senior technical architect and systems integrator for large complex systems or networks.
- Leads the day-to-day operational support for server, storage or network infrastructures.
- Builds, patches, tests (check for compatibility issues, conducts QA) and deploys complex systems and platforms meeting clients’ needs and specifications.
- Leads in planning and implementing changes to infrastructure with the goal of enhancing performance.
- Performs complex storage and server data backup, data migration and disaster recovery operations.
- Configures security settings or access permissions for groups and individuals and ensures compliance with enterprise security policies and guidelines.
- Provides technical support (help desk) to users by troubleshooting problems related to network or platform performance and updates relevant documentation.
- Leads the configuration and maintenance of office and/or production software, adjunct support and/or utility software, i.e. Virus malware protection and/or application software.
- Collect, document and analyze information assurance vulnerability information to inform managers of status of findings.
Skills and Qualifications
- Experience designing and evaluating new system requirements.
- Prior experience communicating with multiple departments at a technical level.
- Technical expertise building, configuring and maintaining various systems within a data center environment.
- Experience working with technical platforms and installing related operating systems, updates and platform hardening.
- Effective communication skills to inform others when action is required to respond to technology system issues.
- Attention to detail and ability to identify when IT systems are not operating optimally.
- Adjusts to new conditions, challenges, or changes with flexibility and a positive attitude.
- Manages time, tasks, and resources efficiently to maintain structure, meet deadlines, and achieve goals.
- Bachelor of Science degree in Computer Science, or equivalent degree or experience preferred.
- 10+ years previous work experience of installation, configuration, troubleshooting, repair, supporting, administering, design and planning in LAN/WAN environment.
- Previous project management experience working on complex and multifaceted implementations
- Cisco CCNA, Cisco CCNE, or Microsoft MCSE certification preferred or any additional industry recognized certifications.
- Previous experience with Microsoft network operating systems, Novell, Unix, Linux, and TCP/IP, IPX/SPX, and related network protocols also preferred.
- 5-7 years’ working experience while holding a MSCA, and/or MCSE certification, and/or CCNA, and/or CCNP certifications, preferred.
Competitive Benefits Package
- Full medical benefits when working 20+ hours per week
- Traditional and High-Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
