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Dallas, Texas, United States
Remote only
Location: Virtual within the US
Synonymous Business Title (s): Customer Success Account Manager, Sr. Customer Account Delivery Advisor, Sr. Technical Account Manager
Overview
At Blue Yonder, our success is measured by the value our customers realize from our solutions. As a Sr Technical Account Advisor, you will serve as a trusted technical and operational partner to enterprise SaaS customers, helping them maintain healthy environments, navigate complex issues, and get more value from their Blue Yonder solutions.
You will connect customer priorities with teams across Customer Success, Support, Cloud Operations, Product, Consulting, Sales, and Engineering. As Blue Yonder advances its Cognitive Solutions, you will also help customers understand and adopt AI-enabled capabilities that can improve operational efficiency, resiliency, and decision-making.
Scope
You will support a portfolio of enterprise SaaS customers, balancing immediate operational needs with long-term customer success. You will monitor service performance, coordinate escalations, identify risks and adoption opportunities, and communicate effectively with technical and business stakeholders.
This is a senior individual-contributor role with significant cross-functional influence and regular interaction with customer IT, business, and leadership teams.
Our Technical Environment
Our teams work with enterprise SaaS applications, cloud-hosted environments, operational analytics, service-management processes, and AI-enabled capabilities. Relevant technologies and concepts include predictive analytics, anomaly detection, generative AI, natural-language experiences, automated diagnostics, and agentic workflows.
What You’ll Do
What We’re Looking For
Required Qualifications:
Preferred Qualifications:
Travel
<20%; Ability to travel to customers’ locations based on business needs.
*LI-AD1
#LI-remote
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The annual salary range for this position is $125,000 - $160,000
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
