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София, София-град, България
Hybrid
Role : Senior Technical Account Manager, Zephr
Location, Sofia, Bulgaria
Company Overview
At Zuora, we do Modern Business. We help companies subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. Through our leading expertise and multi-product suite, including Zuora Billing, Revenue, Collect, and Zephr, we help the world's most innovative companies monetize new business models, nurture subscriber relationships, and optimize digital experiences.
Zephr, Zuora's subscription experience platform, helps digital businesses create, personalize, and monetize subscriber journeys across websites, apps, identity flows, paywalls, and connected commerce experiences.
The Team & Role
We are looking for a Senior Technical Account Manager, Zephr to join our Technical Account Management team.
As a Senior Zephr TAM, you will act as a trusted technical advisor to strategic customers using Zephr to power digital subscription, registration, identity, entitlement, and paywall experiences. You will provide ongoing architecture guidance, best-practice recommendations, technical design reviews, and proactive advisory support to help customers increase value from their Zephr investment.
This is a senior, customer-facing role for someone who can combine deep Zephr product expertise, strong web technology knowledge, and commercial awareness. You will work with customer product, marketing, engineering, architecture, and operations teams to understand business objectives, assess technical design choices, identify risks, and recommend scalable paths forward.
You will also partner closely with Zuora Customer Success, Support, Product, Engineering, and Professional Services teams to ensure customers receive coordinated guidance and clear next steps.
This is a Sofia-based role with flexible work arrangements. The role requires availability across EMEA business hours and regular overlap with US-based stakeholders, customers, and internal teams.
What you'll do
Your experience
What success looks like
#ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways. Our people, whom we call ZEOs, are empowered to take ownership and make a bigger impact. We collaborate deeply, exchange ideas openly, and together we make what's next possible for our customers, community, and the world.
Bulgaria Benefits
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. For this role, the successful candidate will be based in Bulgaria and able to support EMEA business hours with regular overlap for US-based stakeholders, customers, and internal teams.
Our Commitment to an Inclusive Workplace
Think, be, and do you. At Zuora, different perspectives, experiences, and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.