Sr. Technical Lead – OEM Accounts

Imagine yourself… 

• Growing your expertise and expanding your skillset with every project. 

• Owning your ambition and fueling your career growth. 

• Joining a company with a proven track record of success and an exciting future.

It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

Learn about our leading portfolio of innovative products here! (https://cdn.videojet.com/U309KOI6/as/vvpm76xpvfqj3kgchf7khbnz/vf-history-of-videojet-innovation-us)

We offer:

• Annual, Casual & special medical leave.

• Flexible working hours

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Insurance and Medical coverage.

Reporting to the Technical Manager OEM Account the Sr. Technical Lead – OEM Accounts is responsible for <Provides technical support via phone or email to internal OpCo functions (engineers, technicians, and product support personnel) by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Repairs and/or updates products at the office site (not field).  Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Highest level of problem escalation. May be responsible for  developing and conducting technical training for product lines.  Normally degreed engineers or scientists. May be referred to as "bench technicians and will be located in Ahmedabad and hybrid work model.

In this role, a typical day will look like:

• Provide Sales, Service and Customer technical support via phone, other electronic means or by physical presence.

• · Trouble shoot equipment to provide resolution.

• · Support Sales by defining and designing winning solutions - application review, 

• product configuration advice, matching product capabilities and options to internal and external 

• customer needs.

• · Support Field Service - support and resolution of application/technical issues, technical phone 

• support and troubleshooting assistance, if need to accompany, be at customer site.

• · Work with or support OEM’s (and if needed to their end customer) on technical application, integration and connectivity challenges/opportunities as necessary

• To conduct technical trainings for OEMs

• · Work with other members of the Technical Support team to support group initiatives.

• · Demonstrate proficiency by quickly gathering pertinent data, recommending corrective actions and following-up with internal and external customers to ensure issue closure/resolution. Article creation

• · Able to manage assigned escalations by utilizing the escalations process.

The essential requirements of the job include

• Knowledge, Skills and Abilities: · ANALYTICAL SKILL – the ability to understand customer need, identify the root cause and solve the problems. The ability to organize work with clear accountabilities and operational efficiency. Additionally, the ability to work with control logic, communication protocols. Electro-mechanical skills required, PLC knowledge preferred. Must have good verbal & written communication skills & proficiency in English to communicate with internal & external customers via phone & emails.

• Experience: Minimum of 2-year customer service or technical support experience, Proven experience in electronics troubleshooting, diagnosis and repair ·

• Travel: >35%

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

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At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

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We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.