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Connecticut, Bethany - Bld1, United States of America
Onsite
Classification:
SalaryJob Description:
Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?
At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017!
We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.
We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!
Just some of our benefits:
The Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner.
This position supports the installation and use of physical building materials. It is not an IT, software, or systems support role.
Additional duties and responsibilities may be assigned, as necessary.
1. Customer Interactions (80%)
2. Internal Support (10%)
3. Special Projects, Housekeeping, and Assignments (10%)
REQUIRED SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum of 3 yrs. experience in construction industry.
Minimum of 2 yrs. of experience in Technical Services or comparable industry experience.
Experience with Salesforce and JD Edwards preferred.
Knowledge of tile/stone installation methods, construction assemblies, jobsite conditions, building materials, field application, substrates, mortars / adhesives/coatings is a plus.
Knowledge of architecture and construction methods a plus.
Knowledge of LATICRETE product lines, applications, construction practices and materials a plus.
Experience in tile, stone, concrete, flooring, or construction materials
Ability to read and interpret installation instructions and industry standards
Familiarity with jobsite conditions, substrates, and building assemblies
Specialized Skills, Requirements and Experience:
High School Diploma: Degree preferred.
Strong interpersonal, written, and verbal communications skills.
Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.
Fluency in second language, preferred.
Team cooperation – maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).
Physical Requirements:
Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
Push/pull: Must be able to push/pull 50 lbs.
Stand: Must be able to stand 20% of the day or more.
Sitting: Must be able to sit for 80% of the day or more.
Twisting/Bending: Must be able to twist/bend 25% of the day.
Squatting, climbing and/or crawling: 10% of the day
Travel Requirement:
Must be able to travel up to 20%
