Sr. Technical Specialist – Workers’ Compensation Claims Major Case Unit, VA & MN

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Technical Specialist – Workers’ Compensation Claims Major Case Unit (MCU) to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

The AIG Workers’ Compensation (WC) Major Case Unit (MCU) is a group of well trained and highly dedicated claim professionals with an average of 26 years of WC claim handling experience. We take a collaborative approach in handling large, complex, and catastrophic claims.  Team members excel from sharing each other’s strengths and experiences.  This position provides the opportunity to engage/work with senior claim and underwriting management, and for growth within the company.

How you will create an impact

Providing technical expertise in handling and directing high valued, complex Workers’ Compensation (WC) claims involving serious injuries, catastrophic losses and/or complicated litigation. Includes reserving, negotiating, strategizing, litigating and final disposition of assigned claims.

• Manage indemnity, medical and legal aspects of highest valued, complex WC claims, for Virginia (VA), Minnesota (MN) and other jurisdictions, through use of various resources available (i.e., utilizing medical management services in controlling medical treatment as necessary, coordinating independent medical evaluations where appropriate). Pursue alternate/transitional early return to work to reduce indemnity and medical costs. Document file activity on a timely basis and accurately details significant events and outstanding issues. Engage tools and resources included in litigation management program, where applicable. Provide approval for all benefits (indemnity, medical, legal/allocated) within authority levels and is responsible for timely issuance in compliance with statutory requirements and best claim practices.
• Evaluate claim exposure on assigned files proficiently with independence to establish appropriate reserves within assigned authority. Continually evaluate reserves during life of the claim to ensure accuracy of financial exposure on more complex claims. Identify and refer claims evaluated greater than delegated authority to management for guidance and direction. Convey claim facts, issues and proposed actions proficiently in claim committee forum.
• Develop resolution strategy plans (action plans) and continually assesses and updates to achieve appropriate claim results and timely closure. Conduct claimant negotiations to achieve claim settlements within authority limits; interacts with claimant and/or claimant’s attorney as needed to direct negotiations and achieve settlement. May assist other teams with claim reserving, resolution and/or negotiation strategy.

What you will need to succeed

• Minimum 8 years Workers’ Compensation claim handling experience including VA claims and other jurisdictions.  State adjuster’s licenses are preferred but not required.  
• Bachelor’s degree from a four-year college or university preferred.
• Technical claim handling and organizational skills
• Strong (oral/written) communication and interpersonal skills

Ready to make a bigger impact? We look forward to reviewing your application.

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.  This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.  

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

CL - Claims

AIG Claims, Inc.