At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About this role
Dow Consumer Solutions (DCS), a division of The Dow Company, is seeking a Senior Technical Service & Development (TS&D) Specialist to join our Greater China Pressure Sensitive Industry (PSI) TS&D team, based in Shanghai. This role offers an exceptional opportunity to work in close collaboration with Sales, Marketing, and Product Development (PD) functions to engage directly with customers throughout China. The successful candidate will play a critical part in supporting business growth, driving innovation within the region, and influencing PSI global innovation and business growth as well.
Responsibilities / Duties
- Support Business Growth
- Promote both existing and newly developed products, primarily silicone release coating and pressure sensitive adhesive (PSA) for targeted applications such as labels, specialty tapes, assembly release liners etc., as well as auto and display related applications.
- Provide comprehensive on-site technical support to customers, including facilitating the proper application of our products and developing standard operating procedures (SOPs) to ensure optimal operational efficiency and product integration.
- Identify and resolve technical issues encountered by customers during product use by designing, conducting, and analyzing laboratory experiments to develop effective solutions.
- Manage and resolve product quality concerns by collaborating closely with internal commercial and manufacturing teams, ensuring that customer issues are addressed promptly and effectively.
- Closely working with business developers (BD) to find new applications and new opportunities in display, semiconductor, medical industries.
- Innovation
- Engage proactively with customers to identify unmet needs and translate these insights into critical requirements, collaborating with cross-functional internal teams to initiate, develop, and commercialize innovative projects and products.
- Develop and maintain advanced internal capabilities to simulate customer applications, thoroughly investigate and define material requirements, and provide robust technical support for product development.
- Demonstrate leadership in global technology and innovation platforms by collaborating across regions and multifunctional teams, driving and enhancing global innovation to address diverse customer needs and accelerate market impact.
- Technical documentation: Prepare high-quality technical documentation, including comprehensive technical reports, product data sheets, application guidelines, and external presentations. Deliver professional speeches and conduct technical training sessions for both internal and external audiences as required.
- Safety: Serve as the Environmental, Health & Safety advocate; ensure understanding and adherence to policies and procedures, and serve as a model for best safety practices, habits, and behaviors.
Desired Qualifications
- Education: Advanced degree (Master is a must, Ph.D. is a plus) in Chemical Engineering, Chemistry, Polymer Science, Materials Science, or a closely related scientific discipline.
- Technical Experience: A minimum of 5 years of professional experience in the PSI industry in roles focused on application engineering, technical services, or product development. Extensive knowledge in all types of adhesives, label and tape manufacturing industries is highly desirable; Application expertise in display panel assembly, smartphone devices materials design, industrial electronics component assembly, is a plus.
- Proven experience of technical and commercial success: Demonstrated consistent performance as a technical core member and leader, identifying new opportunities and technological trends and transforming them into impactful projects. Played a pivotal role in driving and guiding these innovation projects to successful outcomes with significant business impact
- Languages: Superior written and verbal communication skills in both English and Mandarin Chinese.
Soft Skills:
- Exceptional interpersonal and communication abilities.
- Outstanding capacity for learning and professional development.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
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