This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. UX Content Designer based in United States.
This is a senior content design role focused on shaping clear, trustworthy, and engaging digital experiences within a growing healthcare marketplace. You will influence how customers discover, understand, compare, purchase, and manage healthcare and financial products and services. The role combines UX writing, content strategy, behavioral science, and digital commerce principles to improve both customer confidence and measurable business outcomes. You will work across the full customer journey, partnering closely with design, product, research, marketing, legal, and business teams. Your work will help simplify complex information while strengthening accessibility, consistency, engagement, and conversion. The ideal candidate is a strategic storyteller and hands-on builder who uses research, data, experimentation, and emerging AI tools to continuously improve digital experiences.
Accountabilities
- Design clear, concise, accessible, and human-centered content for web and mobile marketplace experiences.
- Create product descriptions, educational materials, value propositions, and decision-support content that help customers understand complex healthcare and financial products and make informed decisions.
- Shape content across the complete customer journey, including discovery, search, comparison, onboarding, checkout, notifications, account management, and post-purchase experiences.
- Audit existing digital experiences and identify opportunities to improve clarity, consistency, accessibility, customer confidence, engagement, and conversion.
- Develop scalable content standards, terminology, voice and tone guidelines, and reusable content patterns that create consistency across products and channels.
- Establish content strategies that support customer education, engagement, conversion, retention, and broader marketplace performance.
- Partner with UX Design, Product, Research, Marketing, Legal, and business stakeholders to deliver effective, compliant, and customer-centered experiences.
- Use customer research, analytics, experimentation, and business insights to evaluate content performance and continuously optimize experiences.
- Influence product and experience direction by translating customer needs and business objectives into effective content strategies.
- Leverage AI-assisted writing and research tools to accelerate content creation, experimentation, and analysis while maintaining accuracy, quality, consistency, and the appropriate brand voice.
Requirements
- 5+ years of experience in Content Design, UX Writing, or Content Strategy for customer-facing digital products, supported by a strong portfolio demonstrating strategic thinking and measurable impact.
- Experience developing content for e-commerce, digital marketplaces, telehealth, affiliate marketing, healthcare, fintech, or other consumer-focused digital experiences.
- Exceptional writing, editing, content design, and information architecture skills, with the ability to simplify complex concepts into intuitive and actionable experiences.
- Demonstrated experience designing content across end-to-end customer journeys, particularly experiences involving product discovery, decision-making, conversion, onboarding, and long-term engagement.
- Experience creating and implementing content standards, voice and tone guidelines, terminology systems, or content governance frameworks.
- Strong ability to influence product direction through content strategy and cross-functional collaboration.
- Experience using customer research, analytics, experimentation, and other insights to evaluate content effectiveness and improve business outcomes.
- Familiarity with behavioral science principles, accessibility best practices, and AI-assisted content creation.
- Strong communication and stakeholder management skills, with the ability to explain content decisions and advocate for customer needs.
- Strategic, analytical, adaptable, and highly collaborative approach to problem-solving.
- Passion for creating content that educates customers, builds confidence, improves decision-making, and empowers people to take action.
Benefits
- Annual salary range of $100,000–$129,500, with actual compensation based on job-related knowledge, education, skills, experience, and work location.
- Eligibility for performance-based incentives as part of the total compensation package.
- Medical, dental, and vision coverage.
- HSA contribution and matching program.
- Dependent care FSA match.
- Uncapped paid time off.
- Paid parental leave.
- 401(k) with employer matching.
- Personal and healthcare financial literacy programs.
- Ongoing education and tuition assistance.
- Gym and fitness reimbursement.
- Wellness program incentives.
- Remote work opportunity within the United States.
- Virtual and self-paced onboarding options, followed by required onsite onboarding training.
- Company-covered travel and accommodations for the required quarterly onsite onboarding session.
- Opportunity to work on healthcare marketplace experiences with direct influence on customer education, engagement, and business performance.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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