SRE Engineer

The Red Hat Ansible Engineering team is looking for a Site Reliability Engineer (SRE) in India in Pune. If you are a highly motivated professional who wants to work with a high performing team to deliver a high quality user experience for our customers then please read on.
As an SRE in the Ansible organization, you will be working across geos with technical team members to analyze, design, develop, debug, and deliver new products and feature functionality for the Ansible offerings.   You will get an opportunity to collaborate with diverse agile teams around the world to deliver value for our customers and partners in an open source way. This is also a great opportunity to hone your skills while working with a wide range of modern languages, frameworks, and technologies. You will also become a part of Red Hat’s culture, which makes us unique in the industry. You will work with communities (f.e. https://www.ansible.com/community) passionate about open source software. Successful applicants must reside in a country where Red Hat is registered to do business.

What will you do:

• The day-to-day responsibilities of an SRE involve working with live systems and coding automation. As an SRE you will be expected to:
• Contribute code to increase the scalability and reliability of the service
• Contribute software tests and participate in peer review to increase the quality of our codebase
• Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
• Participate in a regular on-call schedule, including occasional paid weekends and holidays
• Practice sustainable incident response and blameless postmortems
• Resolve customer issues escalated from the Red Hat Global Support team
• Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve

What will you bring:

• Passion for learning new technologies, building elegant software systems, troubleshooting complex technical issues, and automation.
• Basic knowledge of software development life cycle tools, like GitHub and Jenkins.
• Software development life cycle (SDLC) and agile or scrum processes
• 4+ years of software engineering experience using object-oriented languages; Python or Golang a plus
• 4+ years experience managing Linux-based systems in a public cloud such as AWS, GCP, or Azure
• 1+ year experience with Kubernetes
• 1+ year experience with containers on Linux
• Demonstrated ability to quickly and accurately troubleshoot systems issues
• Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
• Leverage and Utilize AI Tools: Identifies and resolves moderately complex issues by implementing AI-powered agents to automate non-routine workflows and enhance existing team processes 
• Excellent communications skills in a global team environment
• Good written and verbal communication skills in English
• On-call shifts may start early in the morning (5am)

Experience with the following is considered a plus:

• Practical application of Generative AI/LLMs 
• Writing Ansible playbooks and administering the Red Hat Ansible Automation Platform
• Familiarity with observability platforms (such as Dynatrace, DataDog, etc)
• Cloud native development/administration experience 
• Prior experience working on a globally distributed, remote team

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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