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Bengaluru, Karnataka, India
Onsite
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an SRE Engineer - Associate - AI Managed Services - Consult, you will play a pivotal role in supporting our clients by streamlining operations, reducing costs, and enhancing efficiency through managed services. Within our Technology Consulting practice, you will focus on transitioning and managing services, optimizing processes, and delivering high-quality solutions to meet client needs. As an Associate, you will be driven by curiosity and adaptability, contributing to client engagements while developing your skills and knowledge. You will learn to build meaningful client connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge and understanding your strengths.
In this role at PwC Acceleration Center India, you will engage in continuous improvement and optimization of managed services processes, tools, and services. You will be expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. By navigating through complex situations, you will have the opportunity to learn and grow, building a brand for yourself and opening doors to more opportunities. Embrace the challenges and use them as stepping stones for personal and professional development.
Responsibilities
- Supporting the transition and management of outsourced services to enhance client operations
- Collaborating with delivery teams to optimize processes and improve service efficiency
- Engaging in project management tasks to streamline operations and reduce costs for clients
- Utilizing automation frameworks to design and develop efficient solutions
- Participating in continuous process improvement initiatives to enhance service delivery
- Analyzing operational performance data to identify areas for improvement and innovation
- Assisting in the development of service management strategies to meet client needs
- Contributing to the planning and execution of deliverables to validate timely project completion
- Engaging with stakeholders to gather feedback and refine service offerings
- Applying a learning mindset to develop skills and knowledge in managed services and technology solutions
What You Must Have
- Observability Platforms (Datadog, Splunk, Grafana/Prometheus/ Open telemetry or Dynatrace expertise.)
- Site Reliability Engineering (SRE) (SLO/SLI frameworks, error budgets, and MTTR improvement.)
- Alert Noise Reduction (Alert correlation, false-positive reduction, and alert fatigue management.)
- Python & Infrastructure as Code (Automation and self-healing/runbook automation development.)
- ITSM & ServiceNow ITOM (Ticketing, alerting workflows, and operational data analysis.)
- At least 3-5 years of experience
- At least a Bachelor's degree
- Oral and written proficiency in English required
What Sets You Apart
- Excelling in automation framework design and development
- Demonstrating proficiency in business process automation (BPA)
- Utilizing operational performance management (OPM) strategies
- Engaging in continuous process improvement initiatives
- Developing skills in service level management and delivery excellence
- Applying intellectual curiosity to drive digital transformation
- Building commercial awareness through diverse client engagements
Travel Requirements
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