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Grad Zagreb, Hrvatska
Hybrid
Mission
As SSC Team Lead you will be responsible for leading the SSC operations of the Order to Cash department. You guide and support the team in all AR activities, ensuring accuracy, efficiency, and timely delivery. You coach team members, manage performance, and help create a positive and collaborative working environment. You act as a key point of contact for complex issues, support system and process improvements, and ensure compliance with policies and controls. You also work closely with the Centre of Excellence in Belgium to align processes and drive continuous improvement across the region.
Azelis is a leading global distributor of specialty chemicals and innovative ingredients, representing first-class manufacturers across various industries. Our activities are built on decades of experience. Founded in 2001, the company has grown rapidly both organically and through acquisitions and is now present in 63 countries, with 100+ legal entities. We employ more than 4,200 people globally with offices across Europe, Middle East and Africa, the United States, Canada, Latin Americas, as well as Asia Pacific. Our business is industry-focused and organized around Market Segments. Life Sciences includes a.o.: Personal Care, Home Care & Industrial Cleaning, Pharmaceuticals & Healthcare, Food & Nutrition, Animal Nutrition, and Agricultural & Environmental Solutions. Industrial Chemicals covers a.o.: CASE, Rubber & Plastic Additives, Lubricants & Metal Working Fluids
Main Accountabilities
Team leadership and development
Recruit, onboard, and train qualified team members to build a high‑performing and capable team.
Set clear performance expectations and provide ongoing coaching, feedback, and development support.
Foster a positive, collaborative work environment that encourages teamwork, professional growth, and the sharing of best practices.
Develop deep expertise in D365 to provide advanced system support to the team and act as the final escalation point for complex queries.
Process optimization
Evaluate and challenge the group’s standardized processes to ensure consistency, quality, and operational effectiveness.
Identify automation opportunities that streamline workflows and improve process efficiency.
Identify and drive initiatives focused on process optimization, cost reduction, and enhanced service quality.
Lead and support continuous improvement efforts, fostering a culture of innovation, efficiency, and best‑practice adoption.
Participate in a wide range of transformation initiatives, including RPA development, system implementations, PowerApps/Power Automate solutions, PowerBI dashboard design, M&A integrations, and ERP migration projects.
Compliance and risk management
Ensure full compliance with relevant accounting principles, internal policies, and regulatory requirements across all OTC process activities.
Collaborate with internal and external audit teams, as well as broader finance stakeholders, to resolve compliance, control, or risk‑related issues.
Develop, implement, and maintain strong internal controls to safeguard financial data, enhance process integrity, and mitigate operational risks.
Accounts receivable
Monitoring the team’s KPI’s
Ensure all activities are done within the Service Level Agreement SSC made with all participating countries
Become a key expert on the AR processes and systems like SKG, D365, banking platform
Execute and supervise the daily operations
Responsible for performing factoring reconciliations.
Perform organizational duties such as holiday and sickness cover
Additional responsibilities include being the administrator of bank portals and integration of new entities
Qualification & Skills
Bachelor's or Master’s Degree in appropriate field of study or equivalent work experience
Experience with Order to Cash / Accounts Receivable processes and priorities
Min 3 year experience in a leadership role
Confidentiality
Analytical skills, accuracy and attention to detail
Ownership and hands-on mentality
Adaptability and self-motivation
Aptitude for numbers and quantitative skills
Fluent English
Knowledge of ERP packages and MS Office (Excel is a must)
Knowledge of Microsoft Dynamics and data entry is considered a plus
Experience within a multi-cultural environment is a plus
Strategic planning and vision alignment
Conflict management
Emotional intelligence
What we offer:
Permanent employment
Work in a dynamic and international work environment
Hybrid work model
Opportunities for continuous learning and advancement
Extensive Benefits package
