Staff Accountant - Accounts Receivable

Job Description:

We are seeking a detail-oriented and organized Staff Accountant specializing in Accounts Receivable who will be responsible for ensuring all consumer payments are properly safeguarded per FDCPA, Company, and Client requirements. Ensuring the processing of all client invoices and adjustments in a timely manner over multiple companies and departments using multiple processing platforms at the client’s direction for invoice submittals. This position will confirm client payment files and remit client funds as specified by the client. The position will be responsible for the processing, posting, and reconciliation of all debtors, consumer, and client payments received in any payment form to the appropriate bank account and client/consumer maintenance system. The Staff Accountant - Accounts Receivable will assign general ledger account coding to revenue and receivable transactions and enter transactions into the account system. This position will provide support and work coverage in tasks primarily completed by Payments Processors.

The Staff Accountant - Accounts Receivable is a US based onsite role located at our Cedar Falls, IA office.

Key Responsibilities:

Consumer Payment Processing:

• Ensure the proper safeguarding, processing, and depositing of all debtors, consumer, and client payments received for all payment types per company policy and client mandated requirements.
• Provide dual controls for all incoming payments by opening mail in secure room with Administrative Office Support Specialist.
• Daily processing of consumer payments which entails locating the correct account within multiple databases, verifying payment amount, and applying payment to appropriate debt. The types of payments processed include but are not limited to:
  • Mailed in payments
  • Payments forwarded from Attorneys’ Offices
  • AutoPay’s (Checks by phone)
  • Paycbe.com
  • Prior day exceptions
  • Paid Client (PC) reported payments
  • Returned Checks (NSF)/ Credit Card Chargebacks
• Creation of daily bank deposits, both physical and electronic.  Physical deposits require verifying that all cash payments received are accounted for and totaled for deposit.  Electronic deposits require the scanning of all check items and uploading of an image file directly to the bank.
• Client specific processing of payments to meet deadlines for month end cutoffs.
• Review and process all operations submitted consumer payment refund requests or stop pay requests to ensure timeline processing meets client requirements and held days for NSF protection.
• PAROR tracking review and verify all paid agency overpayment refunds from client and consumer activity for prior week to ensure any overpayments are processed back to the proper recipient per client / consumer / compliance deadlines and retaining all required documentation for audit purposes.
• Provide guidance to Client Relationship Management team on existing clients and how to process or return recalled, closed, or inactive consumer accounts for proper consumer debt posting in client system.

Reconciliation and Balancing:

• Daily reconciling and recording of all consumer payments and deposits between bank, collection system, and general ledger. Areas to balance include but are not limited to:
  • Lockbox Balancing
  • Credit and Debit Card Balancing
  • Overall Daily Balancing
• Create and post journal entries to general ledger for all payment processing activity for prior business day.
• Reconcile banking activity detail for NSF or chargeback transactions.
• Prepping files and documentation for the balancing of all clearing accounts:  Cash, NSF, Credit Card.
• Verify and consolidate refund payable listing for Finance Management approval to print and issue Consumer refund checks from general or client specific trust account and provide Positive Pay file upload as required with Banking portal fraud protection.

Compliance and Reporting:

• Proper management in accordance with company policy and client specific instructions of payments that must be returned to sender.  These payments are processed weekly and include but are not limited to:
  • Closed Accounts
  • Paid in Full Accounts
• Must be able to keep up to date on state unclaimed property and reporting for due diligence.
• Reconcile stale checks monthly and ensure checks are cancelled and funds are transferred (if necessary) between trust accounts in the bank.

Accounts Receivable

• Receive and process general ledger entries for revenue / accounts receivable adjustments
• Perform general accounts analysis and reconciliations
• Record nonfinancial data entries from multiple systems to the general ledger for reporting purposes
• Continuous entry of daily and monthly revenue and accounts receivable transactions into the general ledger system from multiple systems
• Confirm client files, remit client funds, assign GL account codes, enter transactions, and process client invoices, where the following must be completed:
  • Verification of client payment files and remittances in accordance with client specific instructions on a daily, weekly, and/or monthly basis.
  • Review and submit weekly and monthly processing of client invoices In multiple client systems / portals per client required deadlines and regulations
• Document and update daily client payment activity to record transactions to outstanding AR and cash balances for deposits in a timely manner and assist with collection of outstanding AR
• Complete any required quarterly reporting per client requirement
• Set up and verify client invoicing per contract terms

General Ledger Accounting and Financial Reporting

• Reconcile daily transactions posted into the Accounting System
• Preparation and reconciliation of monthly work papers for general ledger account balance verification and management review
• Assists with annual, client, or internal audits as required
• Assist daily work task completion with Payments Processors in accordance with client requirements
• General accounting support and special projects as assigned

Treasury

• Process cash flow transactions for client trust accounts and company operating accounts that are place with domestic and international banks:
  • Approve electronic files and transfers via multiple online banking portals
  • Update cash detail accurately
  • Investigate and propose possible resolution for any discrepancies
  • Post banking transactions daily to the general ledger

Overall

• Must adhere to mandatory schedule requirements for critical, time sensitive job responsibilities to include: client remittances, client invoicing, and daily cash approvals. 
• Maintain process documentation and annual reviews for all task functions in accounts receivable and revenue workstreams
• Special projects as assigned
• Answer accounting and financial questions by researching and interpreting data
• Requires a proactive team engagement in alignment with CBE’s Corporate Vision
• The Company reserves the right to change or assign other duties to this position as appropriate.
• Must be able to perform the essential job duties of the position.  Reasonable accommodations will be provided to qualified individuals with disabilities.

Job Requirements:

• Must be able to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance.
• Hybrid position after training completion (3-4 days/week in the office)
• Two-year accounting degree preferred with minimum of two years of payment posting / processing, batch processing and reconciliations, accounts receivable, revenue recognition, billing and payment posting, and general ledger experience
• Proficient system experience with the listed applications: Workday, Excel, banking portals, scanning deposit system, CRM, Microsoft Office
• Strong attention to detail and ability to effectively multitask
• Ability to effectively prioritize daily workload to meet task timeline requirements as defined by management
• Desire to work in a fast-paced environment
• Ability to work efficiently and accurately within multiple systems
• Excellent written and verbal communication skills
• Enthusiasm and willingness to learn
• Drive for excellence and desire for continuous improvement
• Enthusiasm and willingness to learn

The starting pay for this position is $53,000/year. An individual's actual compensation will depend on the individual's qualifications and experience.

About CBE Companies

Founded in 1933, CBE Companies has been a leader in providing accounts receivable management services and global outsourced contact center solutions, expertly linking people to the solutions they need. Our distinctive approach to culture immersion and our effective process for scaling operations align seamlessly with our clients’ objectives for customer satisfaction, performance, and data security.

For more than nine decades, CBE Companies has been a hub of innovation, investing in the development and nurturing of leaders across the organization. We’ve created a workplace where creativity is encouraged, and growth happens naturally. With over 1,000 staff across five global locations—including our headquarters in Cedar Falls, Iowa, and additional sites in New Braunfels, Texas; Clarksville, Tennessee; Manila, Philippines; and Southwoods, Philippines—CBE Companies is equipped to adapt and respond to the ever-evolving needs of our clients. Step into a role with us and become part of a story of excellence and ongoing innovation.

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.

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CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.