● Lead day-to-day support operations for Enterprise Analytics solutions supporting Finance, Treasury, Sourcing, and Payroll, ensuring stable, high-quality, and business-aligned service delivery.
● Coordinate and oversee a large contractor support team, driving operational discipline, issue prioritization, escalation management, and service performance across the enterprise analytics landscape.
● Lead monitoring and support of data pipelines, ingestion processes, orchestration jobs, and reporting dependencies, ensuring timely identification and resolution of failures, delays, and data outages.
● Oversee data availability, latency, completeness, and accuracy monitoring for critical enterprise datasets and reports, with strong focus on business continuity and close-period readiness.
● Lead functional data audit and reconciliation support across source-to-report flows, partnering with business, audit, and technical teams to validate data integrity and resolve data exceptions.
● Drive data issue analysis and resolution, coordinating root cause analysis and recovery actions across source applications, engineering teams, reporting operations, and business stakeholders.
● Oversee reporting operations performance and availability, ensuring critical reports, dashboards, and reporting services remain reliable and performant for end users.
● Lead end-user support and communications for report issues, access concerns, data questions, and known outages or delays, ensuring clear, proactive, and timely communication to impacted users.
● Provide operational leadership for monthly, quarterly, and annual financial close support, ensuring heightened monitoring, rapid issue triage, and strong cross-team coordination during critical close windows.
● Ensure SOX audit readiness and support, including operational process discipline, evidence management, documentation, and support for internal and external audit requirements.
● Partner with development and engineering teams on code optimization and performance tuning to improve pipeline stability, report performance, and overall supportability of analytics solutions.
● Collaborate closely with Finance COE, upstream source system teams, downstream application teams, reporting operations teams, and platform teams to improve end-to-end service reliability and issue resolution.
● Support release management collaboration, including release readiness, production validation, deployment coordination, and post-release stabilization for changes impacting enterprise analytics services.
● Drive continuous improvement across support processes, post-mortem reviews, SOPs, monitoring, issue prevention, and service delivery practices.
● Bachelor’s degree from an accredited university or college, or equivalent knowledge and experience.
● Advanced experience in Data & Analytics, analytics/reporting support, enterprise data operations, or digital technology application support.
● Demonstrated experience supporting enterprise reporting and analytics solutions in a complex business environment.
● Good understanding of financial processes, with experience supporting analytics or reporting solutions used in financial close, controllership, finance operations, treasury, sourcing, or payroll-related processes.
● Experience coordinating operational support in environments requiring strong incident management, issue resolution, stakeholder communication, and service level performance.
● Working knowledge of data pipelines, data quality monitoring, reporting operations, and enterprise support models.
● Experience supporting applications, reports, or data environments with SOX/compliance requirements.
● Proven ability to work across global, matrixed teams and drive outcomes without direct people leadership.
● Strong analytical, problem-solving, and decision-making skills, with ability to manage multiple priorities in a business-critical environment.
● Strong written and verbal communication skills, with ability to communicate effectively across technical teams, business users, and leadership stakeholders.
● Experience supporting enterprise BI and analytics platforms such as Power BI, Tableau, OAS (Oracle Analytics) or similar reporting tools.
● Strong understanding of enterprise analytics support disciplines, including data pipeline monitoring, data quality oversight, reconciliation/audit support, and reporting operations.
● Strong understanding and experience with data platforms, orchestration tools, ingestion frameworks, and operational monitoring capabilities, such as Databricks and Airflow.
● Strong understanding of the importance of data integrity, timeliness, and availability in supporting financial close and controllership processes.
● Experience working in a SOX-controlled, audit-sensitive, or highly regulated enterprise environment.
● Demonstrated ability to lead through influence across contractor teams, technical teams, and functional stakeholders in a matrixed organization.
● Strong customer focus and ability to communicate calmly and effectively during incidents, outages, and close-period escalations.
● Experience with release management, production validation, and post-release stabilization in analytics or enterprise data environments.
● Familiarity with Lean, Agile, DevOps, and continuous improvement practices.
● Proven ability to identify recurring issue patterns, drive root cause elimination, and improve service resilience and operational performance.
● Global mindset with experience collaborating across teams, functions, and geographies.
Relocation Assistance Provided: No