Systems Engineer, Lab Operations

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
 
At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
 
AI Fearlessly.

Location: This position is based in our Austin, TX office and requires onsite presence three days per week.

Position Summary:

The Systems Engineer, Lab Operations will be a member of a team responsible for planning, implementing, securing and supporting multiple build/development/test labs and their associated processes and procedures.  Their particular focus will involve the installation, maintenance and support of a secure lab infrastructure to support TrendAI product development and testing, for both on-premise and across multiple cloud platforms.  The ideal candidate will leverage AI and to enhance performance, reduce costs, and improve the overall efficiency and reliability of our data centers.  The candidate should have a strong understanding of data center infrastructure, including servers, storage, and networking.

Responsibilities:

• Leverage AI wherever possible to improve and enhance all aspects of the role's responsibilities.

• Deployment, automation, management, support and maintenance of on-premise and cloud-based test and production systems in AWS, Azure and Google Cloud. Including but not limited to: Linux and Windows server environments, VMware/vCenter, KVM, Proxmox, and Nutanix environments, Familiarity with cloud platforms (AWS, Azure, Google Cloud), Authentication mechanisms such as Active Directory, SSSD, samba, winbind, etc.

• Monitor the infrastructure for compliance, vulnerabilities, and breaches, and address any security issues identified.

• Maintain patching of all lab resources and proactively work with engineering team to ensure their tools are kept in compliance.

• Strong bash and python scripting.

• Knowledge of automation tools and frameworks (e.g., Salt, Ansible, etc.).

• Deploy and support various lab services such as DNS, DHCP, NFS, SMB, syslog, PXE boot environment, HTTP(S), FTP, TFTP, etc.

• Work with engineering to provide test applications to enable product feature development and testing.

• Assist in the development of standards and best practices for the infrastructure in general, and security in particular.

• Help inform the development team implement and maintain best practices on their development and build systems.

• Maintain accurate and up to date documentation.

• Identify manual processes that can be automated and provide scalable and maintainable solutions.

• Evaluation of new technologies, alternatives, and vendor products.

• Work closely with R&D Security Team and Information Security Team to ensure all security policies are followed and any identified issues are addressed promptly.

• Provide professional, courteous and prompt response to the needs of the engineering organization. 

• Provide hands-on support and troubleshooting required to bring rapid solutions to problems involving complex and potentially unfamiliar configurations. 

• Candidate must be able to work in a self-directed role supporting multiple teams.

• Candidate must be capable of working in a data center environment, and be capable of installing equipment in racks, wiring server connections, etc.

• Candidate must be available for on-call rotation for after hours and weekend support for critical cases.

Qualifications:

• Minimum 1 year utilizing AI for operations functions.

• Expert in Linux server administration.

• Expert in Windows Server administration.

• Expert in scripting with Bash and Python.

• Strong familiarity with networking concepts.

• Strong familiarity with various hypervisors (VMware/KVM/etc.) and their administration.

• Over five years of experience in provisioning, operations, and management of on-premise and cloud environments.

• Clear written and verbal communication.

TrendAI is a leader in AI security. We not only delivered the first open-weight, cybersecurity-focused large language model, but also the industry’s first security companion agent evaluated directly by customers. Trend Vision One integrates endpoint, cloud, network, email, identity, AI application, and data security into a single, unified platform. In this role, you will partner with business leaders to design systems that can reason, learn, and protect—accelerating agility, speed of delivery, and data-centric security. You will help transform cutting-edge research into real-world defense capabilities, protecting millions of users in the generative-AI agent era and enabling enterprises to stay ahead of evolving threats.

What We Offer You:

You're important to us. What matters to you, matters to us too. TrendAI provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance

• Life insurance

• Short & Long Term Disability 

• Pre-partum, maternity, parental and medical leave

• Mental Health Wellness Program

• Adoption Assistance

• Wellness Incentive

• Pet Insurance

• 401(k) with company match

• Paid Time Off

• 14 Annual Holidays

• Tuition Assistance

• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Be Passionate. Be Innovative. Be a Trender.

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