Field Solutions Engineer (5774)

What you'll do:

• Serve as a customer-facing technical expert for Hivemind autonomy solutions across the EURAF region.
• Support customer discovery, technical briefings, demonstrations, technical interchange meetings, and capture activities.
• Translate customer mission needs, CONOPs, operational objectives, and integration constraints into credible Hivemind solution concepts.
• Partner with Business Development and Capture teams to support RFIs, RFPs, proposals, white papers, demos, and customer-facing technical narratives.
• Explain Hivemind autonomy capabilities, limitations, roadmap considerations, and integration requirements to technical, operational, commercial, and leadership audiences.
• Develop and maintain technical sales assets, including capability briefs, demo scripts, solution templates, FAQs, technical white papers, and customer-specific briefing materials.
• Work closely with Product, Engineering, Customer Engagement, and Program teams to represent customer requirements, technical risks, roadmap gaps, and field feedback.
• Help customers evaluate how autonomy can support operational effectiveness, mission planning, force modernization, and fielded mission outcomes.
• Maintain strong product truth by ensuring customer-facing materials and discussions accurately reflect current capabilities, constraints, and roadmap timing.
• Monitor relevant developments in autonomy, AI, unmanned systems, mission software, defense technology, and EURAF regional defense modernization priorities to inform customer conversations and product feedback.
• Build trusted relationships with customer technical stakeholders, regional partners, and internal cross-functional partners.
• Operate independently across complex international customer engagements while keeping internal stakeholders aligned and informed.
• Support regional engagement strategies by tailoring technical messaging, demos, and solution concepts to EURAF customer missions, operating environments, and partnership models.

Required qualifications:

• 7+ years of experience in solutions engineering, field applications engineering, systems engineering, technical sales, autonomy, robotics, defense software, aerospace, or related technical customer-facing roles.
• Strong technical understanding of autonomy, AI-enabled systems, mission software, unmanned systems, robotics, or complex defense technology systems.
• Experience supporting customer-facing technical engagements such as demos, technical briefings, proposal support, integration discussions, technical interchange meetings, or operational workshops.
• Experience supporting international defense, security, aerospace, government, or advanced technology customers.
• Ability to translate customer mission needs into technically feasible solution concepts, requirements, demos, and product feedback.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to technical, operational, commercial, and leadership audiences.
• Ability to work cross-functionally with Business Development, Product Management, Engineering, Customer Engagement, and Program teams.
• * Strong judgment in representing product capabilities, limitations, and roadmap dependencies to customers.
• Demonstrated ability to build trust with customers and internal stakeholders through technical credibility, responsiveness, and clear communication.
• Willingness and ability to travel internationally for customer engagements, demonstrations, exercises, and internal meetings.
• Ability to work from or regularly support activities in London, United Kingdom.
• Professional fluency in English.

Preferred qualifications:

• Direct experience supporting defense, security, aerospace, autonomy, robotics, or advanced technology customers in Europe, the United Kingdom, NATO, Africa, or allied international markets.
• Familiarity with EURAF defense modernization priorities, operational environments, customer engagement norms, partner ecosystems, or acquisition processes.
• Experience working with ministries of defense, armed forces, government stakeholders, defense primes, systems integrators, or strategic partners across the EURAF region.
• Experience with autonomous aircraft, unmanned systems, robotic systems, AI-enabled mission systems, or defense software platforms.
• Hands-on experience with Python, C++, Linux, APIs, SDKs, autonomy software, robotics middleware, or technical prototyping.
• Familiarity with autonomy development workflows, mission planning, system integration, operational evaluation, or customer demonstration planning.
• Experience supporting proposals, RFIs, RFPs, white papers, technical volumes, or complex capture activities.
• Experience working across varied customer cultures, acquisition processes, operational concepts, and partner ecosystems.
• Prior military, defense, aerospace, robotics, unmanned systems, or advanced software experience.
• Demonstrated ability to create clear, reusable technical content that enables BD, customers, and internal stakeholders.

Why join Shield AI:

Help build the defining defence technology company of this century.  
Work at the forefront of AI, autonomy, and next-generation defence systems.  
Operate in a highly entrepreneurial and mission-driven environment.  
Make a direct impact on international growth and strategic defence partnerships.  
Collaborate with exceptional teams solving some of the world’s most complex operational challenges.