SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Role: Staff NOC Analyst
Location: Bangalore (24/7 Shift Environment)
Role Summary
We are looking for a Cloud Operations & Staff NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise.
Key Responsibilities
Monitoring & Incident Management
- Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring
- Perform real-time alert triage, validation, and troubleshooting to restore services quickly
- Act as the first responder for incidents, ensuring minimal downtime and impact
- Identify false positives and reduce alert noise through analysis and tuning
Incident Handling & Escalation
- Own and manage high-priority incidents (P1/P2), including:
- Driving incident bridges
- Coordinating with cross-functional teams (SRE, CloudOps, Network, Security)
- Tracking progress until resolution
- Escalate complex issues with clear documentation and impact analysis
Operations & Process Execution
- Execute runbooks and SOPs for standard incidents and operational tasks
- Contribute to creating and improving runbooks based on recurring issues
- Perform routine health checks on servers, networks, and failover systems
Maintenance & Reliability
- Monitor systems during maintenance windows and validate post-change stability
- Ensure redundancy mechanisms (failover, load balancers) are functioning
- Monitor backups, batch jobs, and scheduled processes, resolving failures proactively
Documentation & Reporting
- Maintain accurate incident records in ticketing systems (Jira/ServiceNow)
- Contribute to daily/weekly operational health and performance reports
- Support RCA documentation and post-incident reviews
Security Awareness
- Identify potential security-related anomalies and escalate to SOC/security teams
Required Skills
- Experience with monitoring & alerting tools:
- New Relic / Datadog / Prometheus / Grafana
- Cloud monitoring (AWS / GCP)
- PagerDuty or similar alerting systems
- Basic knowledge of cloud environments and application availability & performance
- Familiarity with firewalls and security principles
- Good understanding of On Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters
- Basic understanding of networking fundamentals & protocols
Operational Skills
- Strong troubleshooting and analytical thinking
- Experience in incident management and escalation workflows
- Ability to work in a high-pressure, 24/7 operations environment
- Good documentation and communication skills
Experience & Qualifications
- 6+ years in NOC / Infrastructure Monitoring / Cloud Operations / SOC
- Bachelor’s degree in IT / Computer Science or related field
- Experience working in enterprise or SaaS environments preferred
Good-to-Have Certifications
- AWS Certified Cloud Practitioner
- Google Associate Cloud Engineer
- CompTIA Cloud+
- ITIL V4 or V5
- CCNA
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SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
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