Staff Process Engineer - Reliability & Compliance Lead

Meet the team:

Dexcom’s GBS organization is growing and is now searching for an individual contributor who could take the organization into the next level. Looking for a Reliability Manager that will serve as the reliability and analytics focal point within Dexcom’s GBS organization. This role supports the company’s Design for Reliability – Zero Surprises in Operations (DFR-ZSO) by leveraging customer, product, and process data to identify systemic reliability issues, monitor performance stability, and drive continuous improvement.

Operating in a managerial-level individual contributor capacity, this position requires strong analytical acumen, cross-functional collaboration skills, and the ability to influence improvement through data-driven insights rather than direct team supervision.

Where you come in:

• You analyze customer support and field performance data to identify reliability trends, failure modes, and improvement opportunities.

• You collaborate with other teams to develop and maintain dashboards and metrics that provide visibility into product reliability, process capability, and service performance.

• You perform root cause and trend analyses in support of proactive reliability monitoring and risk mitigation.

• You act as the subject matter expert within the DFR-ZSO framework, ensuring alignment between field insights and organizational reliability objectives.

• You collaborate with cross-functional partners in Quality, R&D, Operations, and Continuous Improvement teams to enhance product and process monitoring.

• You contribute to the continuous improvement of DFR-ZSO systems that support reliability governance, measurement, and alerting.

• You lead investigations into recurring reliability or service performance issues, ensuring data-supported corrective and preventive actions.

• You provide actionable recommendations to enhance product design, manufacturing, and customer experience.

• You communicate findings and improvement plans through structured reporting to leadership and DFR-ZSO steering committees.

• You partner with IT, Quality, and Operations teams to improve data capture accuracy, analytics automation, and system integration.

• You ensure consistency and reliability of data sources used for monitoring performance and process capability metrics.

• You translate complex reliability data into clear, actionable insights for technical and non-technical audiences.

• You influence key stakeholders through evidence-based recommendations and reliability performance reporting.

What makes you successful:

• You have a bachelor’s degree in engineering (Mechanical, Electrical, Biomedical, Industrial), Data Analytics, or a related technical discipline.

• You have a minimum of 5 years of professional experience in reliability engineering, product quality, or technical support analytics, preferably within the medical device, electronics, or high-tech manufacturing industry.

• You have proven expertise in statistical analysis, data visualization, and root cause methodologies.

• You have proficiency with data analytics and visualization tools (e.g., Power BI, Tableau, SQL, Lucid Chart/Spark).

• You have strong communication and presentation skills with the ability to influence without direct authority.

• You demonstrated success in driving cross-functional improvements using data-driven decision-making.

What you'll get: 

• A comprehensive onboarding and training on the job. 

• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities. 

• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space. 

• 5 additional vacation days, with potential for more for parents, students, and other cases with approval. 

• Opportunity to work from other countries for up to 30 days per year. 

• Health Insurance including reduced premiums available for dependents. 

• Life and Accident insurance coverage. 

• 3rd Pillar Private Pension plan. 

• Health and Wellness programs, including access to online coaching and therapy sessions  

• Fertility, Family forming, Menopause and Men’s health support services. 

• Regular team-building events that foster collaboration and connection. 

• Best-in-class training and career development programs. 

• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more. 

• Access to a fitness tracking app with rewards for staying active. 

• Free parking space at the city center office location.  

Travel Required:

• 5-15%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 8-12 years related experience or Master’s degree and 5-7 years equivalent industry experience or a PhD and 2-4 years of experience

Flex Workplace: 

• Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute). 

#LI-Hybrid