Staff Product Designer, Guest & Discovery

Accountabilities

• Own the end-to-end guest discovery experience across search, filtering, refinement, results, maps, listing pages, organic search, and AI assistant entry points.
• Create coherent discovery experiences across multiple brands and web and mobile platforms.
• Define and defend the information hierarchy of search and results cards across different guest intents and real-world data states, including missing photos, limited reviews, variable pricing, and partial availability.
• Design interfaces that make inferred, ranked, or predicted information understandable and transparent while providing intuitive correction paths when the system is wrong.
• Partner with engineering to shape structured representations of experiences, offers, and operators so information remains useful when summarized, quoted, or rendered by third-party AI assistants.
• Conduct continuous discovery with guests and operators, identifying opportunities and validating assumptions through the appropriate research or design artifact.
• Work as an integrated member of a product pod alongside a Product Manager and engineering tech lead, contributing to problem framing, system design, and experience definition.
• Define success metrics before launch and evaluate how shipped experiences affect measurable customer and business outcomes.
• Run rapid, focused experiments, using evidence to determine what should be scaled, refined, or discontinued.
• Ship high-quality product improvements quickly, ensuring interaction states, accessibility, and edge cases are addressed before release.
• Collaborate across traditional team boundaries, engaging with engineering, support, pricing, and other functions to understand the broader customer and business context.
• Work within the existing design system and introduce new patterns only when they demonstrate clear value over established solutions.
• Maintain WCAG 2.1 AA accessibility standards across product experiences.
• Contribute to design quality and team development by sharing expertise, challenging assumptions constructively, and supporting other designers.

Requirements

• Significant experience owning search, browse, or discovery experiences within a two-sided marketplace, including relevance surfaces, faceted filtering, pricing and availability, map/list experiences, or comparison flows.
• A strong portfolio demonstrating substantial ownership of complex product design problems, with two or three detailed case studies showing the problem, research, iterations, trade-offs, shipped work, and measurable outcomes.
• Demonstrated ability to design high-information interfaces with clear, defensible information hierarchies and strong visual and typographic craft.
• Experience designing products or interfaces powered by systems that infer, rank, recommend, or predict, including communicating system state and confidence and designing effective correction paths.
• A clear perspective on how search and discovery should evolve in an AI-driven environment, including an understanding of when conversational interfaces are and are not appropriate.
• Strong systems-thinking skills, with the ability to reason about entities, states, edge cases, data structures, and product contracts alongside technical partners.
• Experience working directly with customers through interviews, discovery sessions, support interactions, or other research activities.
• Strong analytical and problem-solving skills, with an ability to connect design decisions to measurable customer and commercial outcomes.
• Comfortable working in an environment where requirements are not always fully defined and where designers are expected to identify opportunities and shape problems independently.
• Strong collaboration and communication skills, with the ability to influence product and engineering decisions without relying on formal authority.
• Experience working within established design systems and applying accessibility standards such as WCAG 2.1 AA.
• Familiarity with AI tools in the design workflow is beneficial.
• Knowledge of search relevance, structured data, schema, third-party AI assistant surfaces, travel, hospitality, or local-services search is a plus.
• Experience working in fast-moving product environments where small, finished increments are shipped frequently is preferred.
• A degree in design, HCI, information architecture, or a related discipline is welcome but not required; portfolio quality and demonstrated shipped, measured work are prioritized.
• Availability for significant working-hour overlap with U.S. Eastern Time.
• Strong portfolio evidence of both successful and unsuccessful work, demonstrating thoughtful experimentation, learning, and decision-making.

Benefits

• Fully remote position within the United States.
• High collaboration and working-hour overlap with U.S. Eastern Time.
• Opportunity to join a five-person design team and serve as the dedicated designer within a cross-functional product pod.
• Direct partnership with product management and engineering leadership.
• High ownership over a strategically important discovery experience.
• Fast-paced environment where meaningful product improvements can move from concept to production in days rather than quarters.
• Opportunity to work on emerging challenges at the intersection of product discovery, AI, structured information, and marketplace experiences.
• Strong emphasis on design quality, accessibility, experimentation, customer understanding, and measurable impact.
• Exposure to a broad range of product, commercial, technical, and customer-facing challenges.
• Collaborative culture that encourages designers and cross-functional partners to challenge assumptions, share expertise, and support one another.